Dealing with Difficult Behaviour Training Course
This course will provide new insights and skills to help you manage challenging people and situations.
Outcomes
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Personality traits and preferences – different or wrong?
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Behavioural flexibility – what it is and how to do it
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Hold up the mirror – self-awareness first – is it me?
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Behaviours which don’t help
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Strategies getting back on track (self and others)
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The role of feedback, coaching and support
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Peer coaching discussions around particular concerns
Course Content
Difficult and Different - Session 1
- Introduction (aims and expectations)
- The communication process (my world, my way)
- Models – Needs/expectations/values
- Social styles (underlying motivation/values)
- Personal case study – Group work
- Recognising personal triggers
- Managing myself/others
- Emotion, Truth and Choice
- Building rapport
- Match, pace, lead
- Resolve the conflict
- Discover – Define – Decide
A more flexilble approach - Session 2
- Building long term success
- Begin with the end in mind
- Managing expectations
- Creating a Feedback Culture
- Everyday feedback
- Assertive behaviour
- Using S.A.I.D
- Introduction to Transactional analysis
- Managing the communication flow
Thoroughly enjoyable and very good for the situation at hand.
The virtual course delivery will involve pre-work and an interactive workshop split into 2 x 3 hour sessions. The workshops will encourage group work and action planning as well as case studies and progress reviews.
Online Course Details
Duration: 2 x 3 hours | Credits: 1.9 |
Max. Delegates: 9 | Member Cost: £290+VAT |
Non-member Cost: £435+VAT |
United Kingdom
Course Fee: £435.00 | £435.00 |
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