Effective Communication

Overview

Communication plays a fundamental role in all aspects of business, and as so much of our communication is now virtual, it is even more important to get it right.

Communication provides a clear vision for the organisation and motivates employees to achieve results. It is essential for innovation, co-operation, and positive relationships both inside and outside the organisation. In essence, effective communication is a prerequisite for company success.

 "Excellent course would recommend to others. Instructor was easy to talk to and group was very well balanced."

Learning Outcomes

• Understanding the essential skills of good communication
• Focusing on developing your individual communication style
• Learning how to embed positive communication in your organisation

Content

Effective communication & organisational success

• What is effective communication?
• What are your communication challenges?
• Verbal and non-verbal communication

Personality and communication

• Understanding and flexing your communication style

The Essential Skills

• Understanding body language
• Active listening & questioning techniques
• Giving and receiving constructive feedback

Effective Influencing

• How to get your message across
• Cross-cultural variations in communication
• Effective influencing in meetings

Communication and organisations

• Understanding your own communication style
• Making the most of meetings
• What is your communications culture?
• Strengthening your virtual communications networks

Pre-work

All participants are required to complete the Myers Briggs Type Indicator prior to the course date. We will supply instructions and access to the report.

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