Line Management Skills

Overview

Line managers, supervisors and team leaders have a challenging time and can often feel under pressure from all sides. This includes their own team members and senior managers, as well as customers. Support to help them feel more confident in their ability to manage, encourage, and inspire others is of paramount importance, especially when they may be managing both in-office and remote staff.

This workshop is designed to capture the key knowledge and skills required to manage effectively in a full or hybrid environment. Within this contemporary style of line management, staff need empathy, motivation, guidance, and delegation, and in many cases careful performance management.

I have already applied some of the techniques, and feel more confident going forward. It was well paced and fun.

Key Objectives

As a result of attending we expect delegates to:

• Understand what is expected at this management level
• Manage themselves in relation to time and stress
• Get things done by delegating and setting expectations of their staff
• Develop their own personal coaching and communication style
• Be able to motivate and inspire others, both face to face and virtually, to deliver by:
  • giving high quality feedback and managing performance
  • running an effective performance review
  • dealing with difficult situations by defusing conflict situations
• Understand the importance of reporting ‘upwards’ with effective management data
• Be able to manage all of this in a hybrid environment, as well as face-face

Course Content

Understanding Line Management

• Expectations of the line management role
• Challenges of moving from being managed to the being the manager
• The additional challenges when needing to do this remotely

Making the Leap

• The qualities and skillset needed for success
• Understanding the mix – the need to actively manage, use technical skills, lead, report upwards, administer, take care of people, etc.
• Avoiding ‘derailment’ by clearly understanding expectations
• Importance of effective self-management
  • fundamental self-management skills
  • staying in control of pressure moments

Team and Individual Progression

• How teams form and how to manage the process to maturity
• Operating effectively when dispersed or working from home
• Focus on what needs to be done within each development stage

Managing Styles

• Matching styles to team member needs – overall and per task
• Understanding what motivates people when they are at work or home
• Tapping into motivators and dealing with the dissatisfiers
• How to support, coach and train people
• Creating a team development plan
• Understanding situational management and leadership

Managing Performance

• From objective setting to review… and the bit in-between
• Back to managing time – yours and theirs
• Understanding the need for continuous development
• How to let go

The How?

• Coaching practice – what does it look like and sound like
• A little more direct feedback using a stepped process

Very informative and good balance of theory and practice

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