This half day event will provide unique insights from leading service providers and offers a valuable opportunity to hear the latest developments in service thinking.
Cambridge Service Alliance Industry Day 2021
Since the advent of the COVID-19 pandemic, most firms have witnessed pressures for accelerated changes, particularly around digitalisation. Myriad changes witnessed in the last two years have reset the context for companies, employees, and societies. Today’s world is more uncertain, where digital technologies have become quintessential to run services in the pandemic era. Yet simultaneously, firms today also long for more meaningful human interaction with employees and customers. Many firms are trying their best to change with the pace of the new normal and indeed to make sense of what the new normal for services may look like. From automotive, construction to entertainment the new normal for services may look very different from one another yet strive for similar outcomes.
At our online event, we invite keynote speakers to discuss the new normal and future of services, provide instructive examples on how companies can address some of the key challenges they have faced and present their accelerated transformations that have helped their businesses withstand the new pandemic-driven uncertainties.
Anna-Luise Böhm, Head of Digital Transformation & IT Strategy Consumer Health, Bayer
Andre Radon, Chief Information Officer, Seat
Brian Ringley, Construction Technology Manager, Boston Dynamics
The Institute for Manufacturing (IfM) provides a unique environment for the creation and sharing of new ideas and approaches to modern industrial practice.