Effective Feedback Training Course [a Cambridge Network Course]

Develop a full range of approaches, skills and techniques to help you manage giving and receiving effective feedback. A selection of frameworks will enable you to have ‘constructive’ conversations.

Effective Feedback Training course image


Many people find delivering constructive feedback to be a challenge, frequently declining opportunities to do so, whether from a desire to spare the person’s feelings, avoid an uncomfortable conversation, preserve their image of themselves as ‘nice,’ or save time.

This effective feedback workshop aims to give you a full range of approaches, skills and techniques to help you manage the different feedback situations you face and to give you different frameworks for having ‘constructive’ conversations.

Learning Objectives

  • Understand the fundamental elements of effective feedback
  • Learn how to deliver day-day feedback (positive and constructive)  
  • Know how to create the feedback culture – beginnings
  • Know how to receive feedback
  • Develop specific feedback habits
  • Be able to match three methods /processes of feedback to the situation
  • Be able manage personal bias

Programme content

Session 1 - Creating a Feedback Culture in your organisation and/or team

  • Concerns, distractions and expectations
  • Challenges giving and receiving feedback
  • Performance Management
  • Causal analysis - Motivation and Expectations
  • Introduction to the SAID model

Session 2 - Deeper conversations

  • Review session one and personal experience
  • Steps to success (increased accountability)
  • Getting your head right
    • Who’s the villain/Managing Bias
    • Adopting the growth mindset 
  • Meaningful 360-degree feedback
  • Dealing with emotions – shock cycle

Click here to download full course agenda


Course Details

Duration: 2 x half daysCredits: 1.9

Times: 9.30am - 12.30pm

Member Cost: £290+VAT
Max Delegates: 9Non-member Cost: £435+VAT


For full course content and to book click here

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