The course aims to explain what excellent customer service is, and what it is not, learn how to communicate more effectively and inclusively with your internal and external customers and how to manage customers’ expectations, dealing with difficult customers and complaints.
The taster course provides learners with an overview of our new one day course being introduced in the new college year in September. It will provide an overview on why delivering excellent customer service is not only the right thing to do but also has a positive impact on an organisation's reputation and profit.
The course aims to explain..
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What excellent customer service is, and what it is not,
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How to communicate more effectively and inclusively with your internal and external customers,
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How to manage customers’ expectations, and
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How to deal with difficult customers and complaints.
The course tutor is Yasmin Hanspall who has a wealth of international experience teaching English, delivering training in customer service, intercultural communication and conscious inclusion. Yasmin has helped many people and teams learn and develop their cross-cultural communication skills to improve their personal and professional relationships and their customers’ experience.
To book, please email community@astreacottenham.org
