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Graduate Service Desk Engineer

Cambridge £20- £24K

Are you looking to work in a key worker industry for a Company that has a proven track record of developing and promoting graduates?  

You should have a keen interest in IT & technology (but there is no need for your degree to be in IT) and a strong affinity with problem solving and helping people. You will have the opportunity to work with cutting edge businesses and make a big impact within Bridge Partners. 

About Bridge Partners 

Bridge Partners has been part of the key worker industry from the start of the pandemic.  The Company has continued to be in a period of growth and we have not only retained our employees but have also created a number of new roles.  Bridge Partners are widely regarded as Cambridge’s leading supplier of outsourced IT support. We provide bespoke onsite & remote support to start-ups and SMEs in various sectors including biotechnology, life sciences and finance. We focus on long-term relationships that stay true to our core values of clarity, partnership and quality. 

The role 

  • To bolster your technical knowledge, you will be working with our service desk team where you will receive high quality training to administer remote IT support by email and telephone. 

  • You will also be involved in project work for clients, configuring and building client machines and monitoring client's systems/services remotely. 

  • Once you have reached a suitable technical level, there will be opportunities to progress within the business to several areas including more technical work, projects, account management, strategic IT advice and onsite support. 

What we need from you 

  • A real interest in IT and technology; you do not need to develop software, but you do need to have a basic understanding of how IT works and different user challenges. 

  • Customer service is the key; you must be a people person with patience and confident communication skills.  

  • Great problem-solving skills with the ability to see the challenge through.  

  • A passion to learn and be involved with a progressive company.  

What we will offer you 

  • At Bridge Partners, we are a family. We are a friendly bunch with passion and ambition who thrive on teamwork, learning and development.  

  • Opportunities to gain technical knowledge with professional qualifications, exam bonuses and the chance to work on some interesting projects.  

  • Genuine progression prospects into any area of the business – we have some diverse IT work going on so you can find your niche.   

  • 33 days holiday including bank holidays, increasing every 2 years you work with us. 

  • Social events – from the Crystal Maze and the Cambridge Lockhouse to BBQs and dinners.