Opportunities for permanent roles in a range of business sectors

Support Scientist

Responsible for delivering outstanding internal and external software and licensing assistance to our international user-base and internal teams.

 

Cresset develops software, and delivers consultancy, to aid in the design of new medicine and agrochemicals that will have a major impact on human health.

Over our nearly 20 years of corporate history, Cresset has remained focused on delivering innovative, accessible and reliable science to research chemists in industry and academia. We continue to develop as a world class provider of solutions for small molecule discovery.

See our website for more details.

Using your scientific knowledge, you will devise and communicate solutions to application-based customer problems. To do this you will work with our internal researchers and application scientists to suggest optimal solutions and workflows to improve the customer software experience.

 

Responsibilities

  • Work with the Support Manager to provide high quality, first line scientific support for Cresset’s customers
  • With other members of the wider support team, contribute to regular support reviews
  • Where required, liaise with Application Scientists, Development Team and members of the Science Team to ensure our clients receive comprehensive responses to their queries
  • Provide feedback to the Product Management and Development Teams on new features and functionality for Cresset software applications, arising from support requests
  • Provide licensing support to the Sales Team
  • With the Marketing Team, contribute to support materials, e.g. webclips, website data content
  • When required, test and use new Cresset products and new releases of existing applications

 

Requirements:

  • Qualified to BSc (Hons) level in chemistry
  • Computer proficient (Linux desirable)
  • Some computational or medicinal chemistry experience is an advantage
  • Experience in a support role is highly desirable

Location:

Office-based in Litlington, Cambridgeshire, UK

Employment

Full-time (with part-time considered)

Salary Range:

Competitive based on experience