Opportunities for permanent roles in a range of business sectors

Service Desk Analyst

Redgate is looking for a Service Desk Analyst to work in its IT organisation. You will be responsible for the 1st line IT support for internal users, including triaging tickets, logging calls, analysing and resolving issues, tracking trends and escalating where necessary to Service Desk Engineers (2nd Line) or Sysadmins (3rd Line). As you’ll be the first point of contact for IT issues and, through proactivity and initiative, you will ensure our users get first-class IT support.

What makes you Redgate’s next Service Desk Analyst?

  • You’ve started your Service Desk journey and are looking for a new challenge
  • You want to work for a company with a great culture which puts its people first
  • You’ve got a great rapport with customers
  • You have great troubleshooting skills
  • Helping fix peoples problems is a passion
  • You’re familiar with Microsoft Windows and preferably (but not essential) MacOS as well
  • You know the basics of computer hardware setup and maintenance
  • You’ve got an interest in technology
  • You’re a team player and good communicator
  • You’re just as effective working remotely as in an office

What’s the package?

  • A great benefits package
  • Salary is £22,000.00 - £27,000.00 per annum, depending on experience.
  • You’ll work about 40 hours a week, with flexible work time

During the selection process, Redgate’s Flexible-Hybrid working model will be discussed, alongside the expectations for the specific role you have applied for.

For your information, the general principles for this role are:

  • Service Desk roles are still primarily office based and currently have the expectation of 3-4 days minimum in the office per week.