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Information Officer

Are you a great communicator, passionate about helping people? Well-organised, with a keen eye for detail?

Are you a great communicator, passionate about helping people? Well-organised, with a keen eye for detail?

The Information Services team at Alzheimer’s Research UK is responsible for providing information about dementia and dementia research to the public. The team operates the charity’s Dementia Research Infoline and produces and disseminates health information booklets and other resources. The team also has responsibility for promoting the value of research involvement to the public, and actively helps people to get involved.

We are looking for a confident, friendly and proactive person to join us as an Information Officer. In this role you will be facilitating the day-to-day operation of the Dementia Research Infoline, providing the public with information about dementia, current dementia research and opportunities to get involved in research. Reporting to the Information Services Manager, the Information Officer will also play a key role in maintaining and expanding the charity’s health information resources.

Alzheimer’s Research UK is the UK’s leading dementia research charity dedicated to diagnosis, prevention, treatment and cure. Backed by our passionate scientists and supporters, we’re challenging the way people think about dementia, bringing together the people and organisations who can speed up progress, and investing in research to make life-changing breakthroughs possible.

Please note that the Dementia Research Infoline does not provide counselling or medical advice.

Main tasks of role:

  • Act as the first point of contact for the Dementia Research Infoline, providing information about dementia and research and signposting to other organisations.
  • Respond to health and research enquiries by phone, letter and email.
  • Discuss with the public the different ways people can get involved in research and the types of studies looking for volunteers.
  • Assist members of the public with registration for Join Dementia Research. This involves processing and recording volunteer health information and ensuring data is up-to-date and contact with registrants maintained appropriately.
  • Write, update and promote health information materials in accordance with the principles of the Information Standard and in a variety of formats.
  • Manage the confidential handling of personal data.

What we are looking for;

  • Good knowledge of the clinical research process, research methodology and how the public can play a part in the research process.
  • Knowledge of good practice around GDPR and information governance.
  • Confidence working with computers; knowledge of Word, Excel, and Outlook and general IT skills.
  • Effective verbal and written communication skills with a sensitive and patient phone manner.
  • Ability to translate scientific research to make it accessible to the public, both over the phone and in written responses.
  • Ability to identify appropriate sources and evaluate evidence to provide up-to-date, accurate, evidence-based information.
  • Ability to pull together and appraise information quickly from a variety of sources.
  • Ability to work on ongoing projects while prioritising responses to Infoline calls and emails.
  • Excellent organisational skills with a keen eye for detail and the ability to prioritise tasks within a busy working environment.
  • Experience of discussing health or research matters with the public.
  • Experience of writing complex health information in a simple and accessible way.
  • Appreciation of the emotional impact of dementia on individuals and an awareness of services and organisations relevant to people with dementia.
  • Resilience for handling occasional challenging calls.
  • A confident, friendly and professional attitude; would feel at ease representing the charity to a range of audiences.
  • Proactive and keen to explore innovative ways to promote the work of ARUK.

Location: Granta Park, near Cambridge.

Salary: Circa £27,000 per annum, plus benefits

The closing date for applications is the 10 October 2021, with interviews to be held on the either the 18, 19 or 21 October 2021. We would encourage applicants to submit their application at the earliest opportunity as the closing date may be brought forward at any time. Should we wish to contact you to arrange an interview on any other date this will be based on the availability of the candidate and the panel. Please indicate in your cover letter if you are unable to attend on a particular day.