About the role
Fixed Term Contract -1 year
Reporting to the Customer Support Team Manager, your role as Customer Support Administrator will involve working with colleagues and customers around the world to process orders and warranty claims for parts and equipment. You will maintain accurate information in the database to ensure timely returns of all outstanding parts. This is a great opportunity to develop where you will gain valuable experience within a customer support team.
You will be required to work in the office 1 day a week and have the flexibility of hybrid working so can work from home or come into the office on the other 4 days.
As part of your role you will;
- Prioritise enquiries from colleagues and customers using our Customer Relationship Management System.
- Build sustainable relationships and trust with customers and colleagues across the business through open and interactive communication.
- Process warranty requests for parts and equipment by referencing databases and approving or rejecting claims. Contact customers for additional information as required, and to ensure faulty parts are returned in a timely manner.
- Keep detailed records of enquiries, interactions, transactions, and actions taken.
- Escalate unresolved issues as required.
- Process all samples and warranty orders, coordinate with internal departments to fulfil customer needs ensuring customer satisfaction.
- Participate in team meetings to discuss upcoming challenges and find solutions together as a team.
About you
To be successful in this role you need to have good interpersonal skill and be an excellent communicator. It would be desirable to have experience of internal account management and CRM, but this is not essential.
The Group Customer Support team is a friendly close-knit team, where you will receive support and encouragement from everyone to succeed.
Domino values diversity and is an equal opportunity employer. We welcome applications from all candidates; however, only those eligible to work in the UK without the need for additional immigration documentation will be considered for this position.
What you can expect
As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including:
- 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
- A discretionary bonus scheme, a testament to your hard work and dedication.
- Life insurance, providing security and peace of mind for you and your loved ones.
- Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
- Join our green car scheme, a step towards a more environmentally friendly commute.
- Pension plan, starting with 8% employer contributions.
We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work. What this looks like might vary between teams - what’s important is that we enable you to get the best from us and for us to get the best from you, whether that’s from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers.
We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.
About Us
At Domino Printing Sciences we do more. Our expertise isn't just in providing cutting-edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We’ve been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it’s not just about the work we do—it’s about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.
Positions may be at an advanced stage of the recruitment process and can close at any time.