About ARU:
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF).ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world-leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.
About the Role:
To further our support for student success we are seeking to appoint a highly motivated professional to join our friendly iCentre team in Cambridge. The iCentre provides a front-line service to students, answering a wide range of queries and questions. You will signpost students to specialist services when necessary and deliver efficient and effective administrative support with a focus on delivering excellent customer service and experience. The iCentre provides many administrative processes for our students and University, you will need to have a good understanding of administrative processes to ensure that this work is carried out to a high standard. In this role, you will contribute to our corporate goals to improve the retention, achievement, and employability of our students.
With two A-levels or a vocational qualification at NVQ level 3 or equivalent, you will have excellent customer service skills having worked in an administrative customer focussed environment, ideally in Higher or Further education. You will be IT literate with a sound knowledge of Microsoft Office and experience of working with information management systems. You will have the ability to plan and progress work activities and be adaptable to meet deadlines.
Informal enquiries can be made to Gabriel Maryan-Letch, Student Information & Advice Manager; gabriel.maryan-letch@aru.ac.uk or on 01223 695308
In accordance with the UK Government’s immigration points-based system, this post does not meet the characteristics of a skilled job including salary criteria to be eligible for sponsorship under the Skilled Worker Route.
Find out more about working with us.
We offer an extensive range of benefits including a generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.
We value diversity at ARU and welcome applications from all sections of the community.
Committed to being inclusive and open to discuss flexible working.
We have a responsibility to ensure that all employees are eligible to live and work in the UK.
Guidance Notes:
For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.
We reserve the right to close this vacancy once we have received sufficient applications.