About the role:
Webtec are looking to recruit an enthusiastic IT Technician to support both the main UK site and the overseas subsidiaries. This is a hands-on and varied role with the opportunity to develop your skills.
Key responsibilities include:
• Setup of new hardware devices including PCs, laptops, tablets and printers
• Install and setup approved applications
• Proactive maintenance of devices including OS updates, patches & drivers
• Diagnose and resolve issues with on-site devices that have been flagged to the helpdesk
• Diagnose and help resolve issues with devices in remote locations that have been flagged to the helpdesk
• Ensure all support is managed and documented using the helpdesk system
• Proactive management of helpdesk tickets
• Assist with the support and maintenance of the IT infrastructure including servers and networks
• Ensure Cyber Security policies are complied with
You will have:
• At least 1 year’s experience of working in an IT Technician or support role
• Knowledge & experience of setting up, patching and fault-finding devices running Microsoft Windows
• Technical knowledge of Microsoft and Azure Active Directory
• Experience of setting up ancillary devices eg. monitors & printers
• An aptitude for IT and motivation to learn and increase your skills
• Experience of using a helpdesk/ticket system
This role involves supporting the IT throughout the business, so a friendly and enthusiastic outlook and good verbal and written communication skills are essential.
This is a full time 39 hour/week on-site role.
Benefits include:
• 24 days paid holiday, plus bank holidays
• Discretionary profit share scheme for all employees
• Life Assurance Scheme
• Workplace Pension scheme