Senior User Experience (UX) Designer/ Researcher

AstraZeneca operates in over 100 countries and its innovative medicines are used by millions of patients worldwide.

Senior User Experience (UX) Designer / Researcher



AstraZeneca (AZ) is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development and commercialization of prescription medicines for some of the world's most serious diseases.

Digital products and services are becoming increasingly important for AZ, whether these are aimed at patients (e.g. an asthma inhaler connected to a mobile app to remind patients to take their medicines), doctors or colleagues (e.g. a web tool for scientists to visualise real-time data coming from a clinical trial).  To address this, ~5 years ago, we created an in-house global User Experience team to promote User-Centered Design (UCD) across AZ and ensure that these products are both usable and desirable.

The UX team is currently made up of 18 experts in UX Research, UX Design and UI/ Visual Design, across the UK (Cambridge, Macclesfield), US (Wilmington, DE; Gaithersburg, MD) and China (Shanghai).  We’re an empowered, growing team, offering great opportunities and able to make a real difference to people’s lives.

Role Description

The Senior UX practitioner is responsible for researching what users want/ need from digital products & services then using the insights to design those products to be easy and delightful to use.  These products and services will include both external (patient- and/or doctor-facing) and internal colleague-facing tools, and cover a range of platforms (devices, websites, mobile apps, etc.).  We are looking for someone who can own and run a full, end-to-end UCD process, not a pure designer or researcher.

You will carry out qualitative/ quantitative user research studies and/ or analyse data from existing research.  To do this, you will have experience with a range of user research methods including interviewing and observation.  You will use the outputs of the research to inform the early design process; for example, creating personas or user journey maps.

Using the available insights, you will then design the product’s high-level UX (e.g. via flows and wireframes), plus lower-level interaction designs (e.g. via interactive prototypes) which unambiguously describe the product experience.  The focus is on maximum usability, not aesthetics.

You will iteratively improve your designs based on results from usability testing (carried out by yourself or others).  You will work closely with technical developers during the build process to manage compromises and ensure the best possible UX is launched. You will find ways to measure and prove the value that your research and design interventions have made.

As well as the tactical side of UX Design and Research, the role also includes a more strategic side.  You will support the Head of UX and the UX Leads in evangelizing the benefits of UX/ UCD across AZ, using a set of excellent case studies where UCD has made a measurable difference to business performance.  You will help to develop new business for yourself and the wider UX team.  You will also support training non-UX colleagues into UX/ UCD methods.

Requirements (Technical)

  • Degree-level qualification (preferably postgraduate) in Ergonomics, Human Factors, Human-Computer Interaction, Interaction Design or a related relevant field

  • Understanding of UX principles, both from academic learning and on-the-job experience

  • Experience (typically 5+ years) as a UX Practitioner in an industrial (not just academic) environment – working either in or for large, client-side companies

  • Experience across UX Research methodologies – e.g. interviews, surveys, usability testing, field trials – and how they fit into a full UCD process.  (Direct experience moderating such research is preferred).

  • Experience using research insights to make design decisions, and in creating strategic design documents such as Personas, User Journey Maps and Storyboards.

  • Experience creating high-level information architectures, low-level flows and wireframes, interaction designs, interactive prototypes, etc.

  • Experience with UX design and interactive prototyping tools (e.g. Figma, Sketch, InVision, Axure, Adobe XD)

  • Specific experience designing for mobile apps, with up-to-date knowledge of UX/ Interaction Design patterns for iOS and Android.  Also experience working across digital channels, including fixed-web and tablet too.

  • Strong analytic skills; comfortable working with big, complex, numerical data

  • A portfolio of case studies where good UCD has made a measurable (quantitative) difference to the quality of digital products and services

  • Experience in Accessibility/ Inclusive Design – i.e. ensuring the best experience for all users, independent of their (dis)ability - would be nice to have

  • Experience working with pharmaceutical/ medical products and services is not essential but would be nice to have

Requirements (Soft Skills)

  • A self-starter, not requiring hand-holding.

  • The energy and pro-activity to develop new business opportunities for yourself and the wider UX team

  • An active member of the external UX community, with an interest in sharing and keeping up with the state-of-the-art in design tools and research methods

  • An excellent listener, with the ability to quickly filter the relevant user insights for design

  • An excellent presenter, succinctly imparting UX designs, with appropriate rationale, in both written and spoken formats, and in plain, non-technical, language

  • Great influencing skills, including the ability to evangelize UCD to stakeholders

  • A great team player, able to work well as part of a small UX team and also collaborate closely with Product Managers, Business Analysts, Technical Developers, etc.

  • Motivated to both give and receive constructive criticism on UX designs

  • Able to successfully juggle the competing demands of multiple concurrent projects within a global corporate environment


We’re a network of entrepreneurial self-starters who contribute to something far bigger. There’s a diversity of expertise in our Technology group that’s unique to AstraZeneca – it allows us to dive deep into exploring new leading-edge technology. We enable AstraZeneca to perform at its peak by delivering world-class technology and data solutions, unlocking the potential of science. We optimise and evolutionise AstraZeneca by maximising efficiencies and finding new ways to drive productivity. From automation to data simplification.

A place to be open and transparent – we speak up, think creatively and share ideas. Our diverse contributions help us to make better decisions. But we have a constant drive to innovate, and an appreciation for high standards. It takes challenging the status quo to add value in our ever-evolving environment. We love it here because put simply, we make a meaningful impact.

Technology at AstraZeneca is a home for purposeful disruptors!


If reading the above has tickled your senses and you’re ready to join us, hit the apply button and we look forward to reviewing your application soon.


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Competitive salary & benefits on offer.

Open Date: 18/07/2022
Close Date: 08/08/2022

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