Systems Administrator - DevOps Infrastructure (Inside IR35)

DescriptionAre you a hands-on, solutions-focused professional with a passion for DevOps infrastructure? Join our team in Cambridge and take on a key role in supporting and enhancing our DevOps infrastructure as part of a collaborative environment. 

You will provide support for the DevOps Infrastructure Team installing, supporting and maintaining servers or other computer systems, planning for and responding to service outages and other problems in line with the agreed levels of service to the business. Other duties may include some project management for systems-related projects, and helping to develop and implement Infrastructure improvements in line with business strategy, business benefits sought, technology advancements, capacity and security imperatives. You will work with existing teams providing data analysis and feedback on issues, trends and actions, and ensuring that actions are prioritised and progressed through robust root-cause analysis, corrective and preventative action, to sustainable and cost-effective solutions. You will also provide a valuable interface with contracted resource, suppliers and employees alike providing timely, accurate and value-added feedback on the status and progress of actions and issues. 
This role offers an exciting opportunity to work across day-to-day operations, project delivery, and strategic improvements. You’ll help ensure systems run smoothly, resolve escalated issues, modernise infrastructure, and deliver lasting, effective solutions in line with business goals.
This is a contract role operating within IR35 for an initial six months with the view to extend. 
Role & ResponsibilitiesYou will work closely with the DevOps Infrastructure Team in the following activities:

• Day to day management and prioritisation of escalated Service Desk activities.
• Prioritising 3rd line support activities to underpin incident and problem management.
• Balancing the differing requirements of R&D and Enterprise computing as part of a Global organisation.
• Delivery of DevOps Infrastructure projects using own and external resources.
• Management of external IS service providers to underpin service levels.

Also ITIL based functions including: 

• Incident management – managing incidents interrupting normal business functions in an efficient and effective manner.
• Problem management – root cause analysis and putting in place solutions to problems to prevent further incidents.
• Change management – ensuring controlled changes to Infrastructure to prevent unexpected incidents.
• Availability management – managing the availability of DevOps services to agreed service levels.
• Capacity management – feeding an understanding of capacity issues into strategic growth/improvement of DevOps infrastructure.

Responsibilities might also include:

•  Analysing system logs and identifying potential issues with computer systems. 
• Introducing and integrating new technologies into existing infrastructure. 
• Performing routine audits of systems and software. 
• Ensuring appropriate backup system policies are in place and working. 
• Applying operating system updates, patches, and configuration changes. 
• Installing and configuring new hardware and software. 
• Adding, removing, or updating user account information, resetting passwords, etc. 
• Answering technical queries. 
• Support for network and system security. 
• Support for documenting the configuration of the system. 
• Troubleshooting any reported problems. 
• System performance tuning. 
• Ensuring that the network infrastructure is up and running. 
• Supporting local, home and remote users.

Major challenges of the role:

• Primary responsibility will be to maintain and enhance server management.
• Modernize our core infrastructure to a Standardized and Rationalized model.
• To help retain focus on supporting and improving customer liaisons.

Required Skills Knowledge and Expertise

• Extensive experience in a Windows & Linux-based Server role, covering Hardware and Software.
• A highly motivated individual with strong initiative and drive to achieve.
• Practical, hands-on style - happy to roll their sleeves up and help us achieve.

Desired Skills Knowledge and Expertise

• Preferably holds a recognised professional qualification or educated to degree level.
• Experience in Windows Server operating systems, Exchange Server, Databases, Linux platforms Red Hat/Ubuntu, Scripting languages, SAN/NAS Storage including NetApp Storage systems. You will also have experience in TCP/IP, LDAP, NIS, Network Installations and LAN/WAN Knowledge. 
• Articulate and capable communicator with team-working skills.
• Knowledge and experience of best practice in this field.
• Familiarity with distributed compute resource management tools.

The spirit of Samsung is one of people. Yes, as a business, we develop ground-breaking core silicon and software technology, using the most efficient and flexible architectures, utilising remarkably advanced semiconductor manufacturing processes. Ultimately, however, we’re all about YOU. YOUR hopes, dreams and ambitions.