Innova Systems awarded Top Reseller in Northern Europe for customer satisfaction


26-02-2015

For the second time, Innova Systems has gained recognition from SOLIDWORKS Corporation in achieving the highest levels of customer satisfaction in Northern Europe. Innova Systems was recognised at the SOLIDWORKS World Conference in Phoenix, during the annual gathering of some 5,500 customers, Resellers and Partners.

 

The annual SOLIDWORKS Customer Satisfaction Survey is conducted each year - where customers are asked to provide feedback about their experiences of working with SOLIDWORKS software and their training and support with their Reseller

Technical Manager Ed Hawkins said: “We work hard to deliver the best customer experience possible. We understand the pressure our customers face to design and develop their products, and are right there, working hand in hand to solve any technical problems at the point they arise.

"Our Certified Engineers are trained, to provide exceptional customer care – We are in the people business and believe in developing strong partnerships with our customers, understanding their business and provide expert advice to help with their product development.  Clearly, our unique culture is warmly received."

Managing Director Mark Bradford (pictured) said “We are naturally delighted. To be recognised twice is an outstanding achievement and is down to our dedicated technical team, whose expertise and unwavering commitment to go the extra mile is appreciated by all of our customers. The best compliment we can get is to be recognised for our commitment by our customers.”

David Falkingham  - Senior Director, Northern Europe Sales, at SOLIDWORKS, Dassault Systèmes said: "The Innova Systems team has a reputation for commitment and dedication to help customers achieve the highest levels of innovation and commercial success. It is through this commitment that The Innova Systems team has earned this most coveted award."

 

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