RealVNC helps provide smooth running for luxury Caribbean resort


04-04-2012

The Jalousie Plantation, Sugar Beach, a popular luxury resort in St Lucia, is using RealVNC’s VNC® Enterprise Edition to make sure IT problems do not get in the way of giving their guests a holiday of a lifetime.

VNC Enterprise Edition provides remote IT maintenance and support so that the resort’s IT team does not need to travel around the 100 acre 18th Century sugar plantation site to solve computer issues. With smooth running IT systems and less disruption and inconvenience caused by downtime, staff at the Caribbean resort can focus on providing a memorable holiday experience for their guests.

VNC was chosen for its easy to use interface and robust security features, along with the remote chat facility that enables the IT team to communicate directly with staff members for help and to keep them informed on progress. In addition, the ability to monitor the troubleshooting on screen is helping staff to self-diagnose and fix recurring problems.
 
“Without VNC we wouldn’t be able to IT multi-task as much as we do today,” said Shearvon Devenish, manager of information at The Jalousie Plantation, Sugar Beach. “VNC Enterprise Edition has been a huge help to us all; from the IT technicians keeping the systems running to the guests who can simply enjoy their luxury holiday experience uninterrupted by computer glitches. VNC Enterprise Edition has quickly become a vital tool and staff from all departments have noticed how quickly the IT team can now resolve issues,” Shearvon continued.
 
Designed and built by the original inventors of VNC, VNC Enterprise Edition allows one computer to take control of another computer from anywhere in the world, with cross-platform support for the widest range of operating systems, including Windows, Mac and UNIX. VNC Enterprise Edition comprises a small VNC Server application on the machine to be controlled and a VNC Viewer component on the controlling machine. With no agents or centralized servers required, VNC Enterprise Edition enables trouble-free installation and use.


About RealVNC
 
RealVNC’s software is used by hundreds of millions of people around the world in both desktop and mobile platforms for remote access and control. The technology is being deployed in every sector of industry, commerce, government and education. Founded by the original inventors of VNC, RealVNC is the only organization able to offer a commercial license to embed VNC remote access capability in third-party products and offerings.  www.realvnc.com

About The Jalousie Plantation
 
The award winning Jalousie Plantation, Sugar Beach accommodates to discerning families and couples alike. For luxurious tropical vacations, Jalousie Plantation stands out among West Indies resorts with its premium, spacious accommodation, anticipatory service and ideal location to suit all travel needs. The indulgent, world-class Rainforest Spa, a full PADI dive facility, sumptuous waterfront dining, and chic bars and lounges ensure the quintessential St Lucia resort vacation experience, all close to the isle’s top tourist attractions. www.jalousieplantation.com

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VNC is a registered trademark of RealVNC Ltd. in the US and in other countries.

For more information about RealVNC or to arrange a briefing with the team please contact:

Peter Rennison / Allie Andrews at PRPR: pr@prpr.co.uk or allie@prpr.co.uk

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RealVNC was founded in 2002 by the original developers of VNC to promote, enhance and commercialize VNC.

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