Founded in 2010 by Dino Forte, Southend-based Ventrica is an award-winning outsourced contact centre, which provides intelligent, multi-lingual and omni-channel outsourced customer service to a range of blue-chip clients.
Birketts has advised Ventrica and its owner, Dino Forte, since its beginnings. Over the years Ventrica has become a key employer in Southend and in 2017 the company launched a second site in the town. With support from Mobeus, the company plans further investment to expand its footprint in the UK and Europe to support its growing multi-lingual client base that serve customers across global markets. However the strategy is to remain medium-sized.
In relation to the recent investment, Birketts advised Ventrica and Dino Forte on all legal matters. Adam Jones (Corporate Partner - pictured) led the team which included Alex Forwood (Corporate), Ozan Zorba (Corporate), Clare Barlow (Employment), Matthew Grindley (Property), Karl Pocock (Corporate Tax) and John Kahn (Corporate Tax).
Dino Forte, Ventrica CEO, added, “Throughout the process Birketts has demonstrated a clear understanding of our business and their market knowledge showed. They have been invaluable in helping to secure investment from the right PE house in order to realise our ambitions, with their PE experience giving me confidence in negotiating the terms. With Mobeus as a partner, we are well positioned to strengthen our team to support our significant growth whilst also allowing us to better focus on our existing clients.”
Adam Jones said: “Given our long and continuing history with Ventrica we were delighted to spot this opportunity for Dino and assist him in the securing this multi-million pound investment from Mobeus. This deal required thorough knowledge of our client's business and its priorities as well as drawing upon our connections and recognising suitable investment opportunities for PE houses.”