Chris Dunn Consulting writes:
With discretionary purchases such as repair protection plans, it is important to offer customers choices as well as benefits.
In contact centre environments, sales success starts with a well-trained, customer focused team capable of competently presenting a range of options designed to meet consumer needs.
The customer journey must be low-effort and low pressure. Sales are built on excellent customer experience at the point of contact as a natural result of providing service and solutions.
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If you are looking for help to grow your contact centre sales through product development, customer journey improvements or sales training, please don’t hesitate to call +44 7927 638711 or email enquiries@chrisdunnconsulting.co.uk