According to OFWAT, customer engagement, innovation and water efficiency should become increasingly important in the future.From 11,500 Anglian Water households using in-home smart displays, a representative sample of 422 customers was chosen from across a wide socio-economic range. The trial measured an average decrease in water use of 3-4% using in-home displays, with the highest reductions at 8%. Some customers also volunteered customer feedback. If all of Anglian Water’s 1.3 million domestic households used geo’s display to achieve the efficiencies captured by the study, nearly 12 million litres of water would be saved daily in this one region alone.
The implications of these savings on a broader scale are considerable. Customers saving water also save on the 30% of domestic energy generally used to heat water. Paul Glass, Metering Change Manager at Anglian Water Services, adds: “
Not only can the IHD help customers to reduce their water bill, but their energy costs as well if they use less hot water. The environment benefits too, with less extraction, and less energy used for treatment, pumping and water recycling.”
Notably, these results were achieved without putting an additional burden on call centres. Real-time data enables customers to feel in control, manage their consumption and act proactively in response to the live information and realistic forecasts provided by their in-home display.
The Ensemble Water has already won awards for green economy and product design. Accessible and convenient to use, the display provides real-time information, working with a smart meter to show consumers how much water is being used and how much money is being spent. geo’s display also alerts customers to water leaks, enabling immediate repairs to minimise costly damage.
For further information, contact Rachel Bennett, Vice President, Green Energy Options.
About geo
www.greenenergyoptions.co.uk
geo is a consumer engagement company which designs and produces in-home energy and water displays, online services and mobile applications that engage with consumers. geo enables utility suppliers, meter manufacturers and installers to strengthen the relationship with their customers by putting them in control of their energy and water consumption and budgets in a visual, informative and engaging way. geo’s products and services work together with pre-smart and smart meters and even with microgeneration, making an efficient home possible.
About Anglian Water
www.anglianwater.co.uk
Anglian Water is the largest water and water recycling company in England and Wales. The company’s customer base has grown by 20% in the last 20 years, but they still provide the same amount of water today as they did in 1990 – almost 1.2 billion litres every single day - by minimizing leaks and encouraging more water-wise customers.
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