Chris Dunn Consulting writes:
That’s because the coronavirus pandemic has already changed how customers choose to interact with companies and brands.
Changes to customer behaviours demand changes to how you deliver customer service.So, how do you change your customer service delivery?
There are three steps that you can take right now:
1. Engage with your customers to understand their evolving needs
2. Identify where these needs are no longer being met and why
3. Update your organisational structures and technology accordingly
Our latest blog provides a practical roadmap for your customer service change journey so that you can achieve higher levels of customer satisfaction, improved operational efficiencies, and stronger revenue growth in 2021
It also includes links to the latest research findings on customer experience.
Through all the disruption of the last few months, one thing has stayed the same:
“All other things being equal, serving your customers better confers competitive advantage”
For help with your change management or business development, please don’t hesitate to contact us on 07927 638711 or at enquiries@chrisdunnconsulting.co.uk