So what do we mean by “effective challenge” ? Does that mean we challenge and we win? In some quarters maybe, but under the context of team dynamics or in the workplace it means we have a challenge without collateral damage. The ability to challenge constantly is becoming even more critical for a number of reasons. As we get deeper into a “quick-fix” culture challenging along with critical thinking becomes more important. Without “challenge” decisions will happen without proper scrutiny. There are plenty of high profile examples where an effective challenge or series of challenges would have made a profound difference to the outcome and consequences. At a macro level, we could look at some of the major process incidents, such as the BP Texas City in 2005, to financial mismanagement prior to the global crash, poor investigation processes for potential multiple murders and many more. On a smaller scale this can be any lack of due diligence on an internal process leading to an inappropriate outcome, which could be fraud, project cost overrun or marketing / PR blunder. It also could be relationship issues that are negative or destabilising. The case for effective challenge is clear.
If we try to dissect the challenge, there a number of elements to this, i.e. it is multi-faceted. Any challenge can happen on multiple levels and in multiple ways. The key thing is the correct outcome and keeping the challenge “above the line” which means, polite, professional and without unnecessary conflict. It is important to differentiate between “conflict” and “confrontation” . They are two different activities. In this context, conflict implies something with damage and potential for it to be sustained. However confrontation is a process and it can be both discreet and without collateral damage. They key point is about trying to confront the issue , without causing unnecessary conflict within a team or with an individual
The graphic below illustrates the potential differences as a process and the potential resulting outputs. The graphic is not exhaustive, but will provide some perspective. It also shows some of the inputs that could lead to opportunity for an effective challenge.
