What's new at Chris Dunn Consulting?

It's been a busy first half of 2023 for Chris, with a blend of coaching, mentoring, and consulting projects. Plus, of course, ongoing personal and business development.

Join Us At 10:30am On Friday 16th June For The Low-Down On Coaching and Mentoring

Chris Dunn Consulting Services writes...it's no secret that some of the largest and most successful companies in Britain run coaching and mentoring programmes.  Smaller companies need not miss out on this proven method of driving personal, professional, and business growth. Especially because grants from Growth Works can contribute 50% towards your investment in people and business…

Good business coaching and mentoring is so powerful

Chris Dunn writes...every successful person has worked with a coach or mentor (or both). Coaching and mentoring are investments in our personal and business development. That's why I'm delighted to be running a workshop with Growth Works on the benefits of coaching and mentoring. This is a virtual one-hour webinar that takes place at 10:30 am on Friday 16th June.

Do you need a helping hand?

It can be hard to solve a problem when we’re stuck right in the middle of it. Sometimes we ‘can’t see the wood for the trees’. That's when a helping hand from an external source can make all the difference. Chris Dunn's unique blend of onsulting, coaching, and mentoring could be just what you need.

Grow your business through mentoring

Richard Branson famously said: "If you ask any successful business person, they will always have had a great mentor at some point along the road".

When was the last time you visited the Chris Dunn Consulting website?

The 5th generation is now live with even more content to help you grow your business the 'smart way'.

The Business Benefits of Coaching and Mentoring

If you missed the live webinar last Wednesday, you can still learn more about the business benefits of Coaching and Mentoring by tuning in to the recording.

Chris Dunn joins the business mentor panel at the Mentoring Matters Conference

The National Mentoring Matters Conference 2023 takes place at the Insurance Hall in the City of London on Thursday 23rd March. Celebrating the power of mentoring and its positive impact on the UK small business community, it's the first-ever event of its kind.

Customer service: From cost to competitive advantage

How do you move from treating customer service as a cost to be managed to a source of competitive advantage and profit? Companies that have created competitive advantage through a focus on customer experience have all followed a similar 5-step process.

Chris Dunn approved as a full member of the Association of Business Mentors

Chris Dunn writes...I'm so pleased that my application to become a full member of the Association of Business Mentors has been accepted.

A Unique Blend of Consulting, Coaching, and Mentoring To Help You Grow the Smart Way

Chris Dunn Consulting recently turned 9 years old. Of course, a lot has changed over the years but one thing has not. The company's purpose.

The new Chris Dunn Consulting website is now live

Exciting for Chris of course, but why should you care? Because hopefully, you'll find some interesting and original content on how to drive business growth the smart way.

The Benefits of Business Mentoring

A mentor does not necessarily need to be someone you already know.

Top Tips For Starting and Sustaining Your Small Business

When I set up on my own, nobody thought it would last.

Best consultant websites and why we have them

Chris Dunn Consulting is pleased to announce it's website features in the latest edition of Best Consultant Websites & Why They Have Them (2023).

The Benefits of Mentoring In The Help to Grow Programme

The UK Government offers free mentoring to leaders and senior managers in SMEs employing between 5 and 249 people when signed up to its heavily subsidised Help to Grow Programme.

Customer Satisfaction Down As UK Companies Struggle to Meet Customer Expectations

The Institute of Customer Service has just released the latest UK Customer Satisfaction Index (UKCSI).

8 Steps to Successful Planning and Goal-Setting for 2023

What are your goals for 2023? Do you have a written plan to help you achieve your goals?

Business Boost Through Growth Works

Chris Dunn has joined the Growth Works Expert Network. Growth Works connects SMEs with expert support and funding to power growth in Cambridge, Peterborough, and the wider Cambridgeshire area.

A Case Study in Disruptive Innovation From a Most Unlikely Source

The catalyst for disruptive innovation is often new technology adoption or business model re-invention. And it can set in motion a chain reaction that changes a market and its disruptors forever. Here's how disruptive innovation upended the staid world of divorce mediation to help individuals "find their future", rather than fight over their past.

How to design, build and implement a best in class customer insights programme

Imagine owning and managing a diverse portfolio of commercial properties...just as the Covid pandemic hit bringing with it the greatest change in working practices for decades. How would you ensure that your core offerings remain relevant and that you make the right investments to support the future of hybrid working?

Measuring the revenue benefits of customer experience

What's the revenue return on your investment in CX? Your CX dashboard may be showing an improving picture in terms of NPS, CSAT, CES, and star ratings. All of which would indicate that your customers are becoming more satisfied and more loyal over time. But how can you be sure that increased satisfaction and advocacy are translating into higher revenue?

The Value of Customer Experience

Chris Dunn Consulting Services says: Yesterday, I had the privilege of judging at the UK Customer Experience Awards at Wembley Stadium. What a fantastic day! Now is the time to put customers at the heart of everything.

UK Customer Experience Awards 2022

The UK Customer Experience Awards® 2022 takes place next Wednesday 12th October at Wembley Stadium.

Over 100 Finalists in 30 categories covering the entire spectrum of CX strategy and delivery.

10 Change Management Models - a quick guide

Managing change is a constant challenge for all of us.

Using a change management model can help you to navigate more easily from where you are today to where you need to be tomorrow.

But which model is right in which circumstances?