Help to Grow Mentoring
Help to Grow is a 90% Government funded management course designed to help boost the performance and resilience of SMEs. It includes 1:1 mentoring delivered by seasoned business professionals. If you're a senior manager, entrepreneur, business coach, or consultant you can 'pay it forward by volunteering to mentor leaders in growing small to medium-sized enterprises in the UK.
5 thinking models that give us an edge in our personal and professional lives
Have you thought about how we think? This may sound like a strange question. However, intentional thinking is a vital skill that could make a big difference in our personal and professional lives.
Guide to solving problems and implementing solutions that stick
Problem-solving is a critical business skill. We can all problem-solve and implement optimum solutions by following a simple 5-step process.
Are you leveraging the power of ecosystems?
Ecosystems are everywhere and they're driving exponential growth. This is because ecosystems allow us to reach more customers, more quickly and more cheaply - plus, offer them a much wider range of products and services.
UK Business Awards announces 2022 winners
The Awards Ceremony for UK Business Awards took place on 7th July 2022 There were some amazing stories of business transformation and revenue growth.
The state of customer service in the UK
The Institute of Customer Service (UKCSI) questioned 10,000 consumers as part of its annual review of customer service. Its findings make for sobering reading as we enter a particularly challenging period for customer service.
When was the last time you walked in your customers’ shoes?
How comfortable were the steps you took? How easy was it to complete your journey?
Quick guide to the top 5 digital technologies powering sales and service innovation
5 digital technologies are powering sales and service innovation, what are these technologies? How exactly are they used to drive sales and enhance service?
Are you measuring what matters most to your customers?
Service delivery is all about thinking like your customers. How do we know if you're getting this right? Especially now that the impact of Covid has changed so much. One important question to ask yourself is this... Are you measuring what matters most to your customers?
The Smart Home is coming of age, but how do you monetize it?
The Smart Home - driven by advances in IoT - has finally come of age. Connected products have opened up a new world of convenience for the consumer and also the possibility of new revenue streams for product manufacturers. However, the potential monetization of the highly connected consumer remains largely untapped. So, this short article explains how to reorganize and retool in order…
Installed base management - The key to unlocking aftermarket revenue growth
Selling aftermarket products and services remains one of the most overlooked sources of revenue growth for equipment manufacturers. From spare parts and software upgrades to additional services and extended-warranty programs, these aftermarket opportunities potentially represent millions of pounds of untapped profits in both consumer and industrial sectors. The key to unlocking this veritable…
Judging the UK Business Awards
The UK Business Awards take place on 1st and 7th July 2022. The awards showcase business achievements and best practices from companies across the UK, This year is special for us as Chris Dunn has been invited to join the judging panel.
How to take customer service from a cost centre to a competitive advantage
Customer service and business performance are inextricably linked. The big question is… Does your organisation view it primarily as a cost to be managed or a source of competitive advantage?
What is consumer-centricity and how do you achieve it?
These are two questions that manufacturers are constantly grappling with. Chris Dunn recently co-authored a white paper on this very subject with Olga Potaptseva, a Top 25 CX Global Influencer. Download the full article from the Chris Dunn Consulting website or read on for a short summary.
How to use digital transformation to drive customer experience and profitable revenue growth
Digital transformation is high on most people's priority list.It has enormous potential to revolutionize customer experience and drive profitable revenue growth.Here's how the home appliance industry is transforming digitally to unlock this potential.There are valuable lessons from this transformation journey that apply to other industries too.
Why do business change initiatives fail?
We’ve all seen this frightening statistic. A staggering 70% of business change initiatives end in failure. This begs two important questions:1) Why do business initiatives fail? And 2) What can you do to improve your chances of success?
Shattering the five biggest D2C myths
Fact: D2C is the fastest-growing sales channel And yet: Common myths abound.These myths are needlessly holding businesses back.
Are you considering life as a freelancer or solopreneur?
After eight years since deciding to work for himself, Chris Dunn shares lessons learned from starting and growing Chris Dunn Consulting.
Behind the rise of direct to consumer retail
The team are delighted to have contributed to this brand new article in Raconteur.
Answering the key question for all consumer-centric digital transformations
How do you design a digital ecosystem?... that:Delivers outstanding customer experience andDrives profitable revenue growthThis is the key question for all consumer-centric digital transformations.
What customers really want
Consumers want simple, seamless customer experiences.
Chris Dunn Consulting featured on 30 best consultant websites
Website and productization expert, Tsavo Neal, has just updated his popular website article showcasing the best 30 consultant websites.
Setting up for success with your direct to consumer strategy
Chris Dunn Consulting suggests answering two questions before getting started with direct to consumer strategy.
Achieving the service 'sweet spot'
It's not easy achieving that elusive “sweet spot” of operating efficiently, making a profit, and satisfying customers - especially in a fast-paced service environment.
Advice for a winning social media strategy
What's your social media strategy for 2022? It could be to inform, educate, or entertain. One thing's for sure: you're looking to engage with your community.