Five prerequisites for a successful business transformation
According to a variety of respected sources from McKinsey to the Harvard Business Review, a staggering 70% to 80% of business change initiatives end in failure. It does not have to be this way.
Manufacturer’s guide to direct-to-consumer sales available as a free eBook
Chris Dunn Consulting Services Limited is making available as a free download a new guide designed to help manufacturers with recognised brands sell their products directly to consumers without putting their B2B business at risk.
10 change management models and how to use them
Which way now? We're all trying to figure it out. One thing's for sure. Now, more than ever, we need to navigate change.
How to start and grow your own consulting business
Everyone’s a consultant these days, or so it seems…If you're interested in becoming a consultant, please check out the latest Cambridge Network blog.
Right To Repair becomes law today
Right to Repair is making headlines again today as new rules finally become law. But what difference will this make to the lifespan of our home appliances? And will this really benefit consumers?
New and completely updated website for sales and service professionals
It’s here. The brand-new Chris Dunn Consulting website is now live.
Storytelling and change management: How to win hearts and minds
Are your change management programmes failing to deliver? Even when you have a sound process in place? Chances are you’re overlooking one vital thing…storytelling.
The number one reason why business change fails and how to fix this
What's the number one reason why business change fails? Given the plethora of articles on change management processes, you would be forgiven for thinking that failures occur due to issues with tools, techniques, and systems. But the harsh truth is that business change fails most often because of people and not process.
How to expand your business despite the ongoing pandemic
With the pandemic continuing to curtail growth, business development is a top priority for most organisations. But just how do you expand your business despite the pandemic?
'Right to repair' set to become law in the UK
BBC News reports this morning that the UK intends to bring in legislation to mirror the Eco-design measures already in force in the EU. This will mean that the UK will tighten standards on energy efficiency and repairability for home appliances.
Case studies on business change and business development
Chris Dunn Consulting writes: "You offer business development and business change. Aren’t these different services?” They are of course different. However, we believe that business transformation and business development are inextricably linked.
How to create a more sustainable market for home appliances
On 1st March, the EU introduced new rules for home appliances. The latest Ecodesign measures include requirements for repairability and recyclability intended to improve the life span, maintenance, re-use, upgrade, recyclability, and waste handling of appliances. Will they be enough to tilt the balance back in favour of repairing or upgrading appliances rather than replacing them?
How to build a strong direct-to-consumer business
Does at least 15% of your turnover come from D2C? Do you have a strategy in place to meet the surge in demand for direct-to-consumer sales and service?
Business stories: Why they’re important and how to write them
If you’re in business, you’re also in the business of writing business stories. And this is important because people, more than ever, long to connect on an emotional level.
What’s stopping your Direct to Consumer sales?
It’s a fair question, isn’t it? After all, we’re witnessing a surge in demand for DTC. Right now, eCommerce and rapidly changing consumer behaviour are aligning to power growth in direct-to-consumer sales.
Why now is the right time for direct to consumer
If ever there was a right time to enter the direct-to-consumer (D2C) arena, now is that time. D2C has benefits for manufacturers and consumers. In the UK alone, direct to consumer sales are predicted to grow by £24 billion in the next three years. This is too big an opportunity to ignore.
The need for speed - how to keep pace with rapid change
Of all the lessons learned over the past year, perhaps the biggest was the need for speed. The unprecedented upheavals during the pandemic have clearly demonstrated that acting quickly and decisively pays huge dividends. Quite literally for individuals and organisations, it has been a matter of survival.
How to deliver better customer service
After the year we’ve lived through no one can deny the need for change. And nowhere is this more obvious than the need to deliver better customer service.
Want better data security? – then handle data like you handle cash
Today is International Data Protection Day. Sharing customer data only as prescribed by law and keeping it safe is not only a legal requirement for organisations, it's also a social, moral, and business imperative. And yet, data breaches continue to be reported on a frequent basis.
Brand-new insight on how businesses can communicate better to serve and sell to consumers in 2021
If your company sells products or services directly to consumers, you need to get your hands on a brand-new FREE report from Forrester Consulting. It’s just 15 pages long but packed with insight into how businesses can communicate better to serve and sell to consumers in 2021.
Why now is the perfect time to pivot
Everyone will agree that 2020 was a year of rapid change.
How to get and use a free social media content calendar
As a small business that posts regularly on social media, the team at Chris Dunn Consulting has found it helpful to use a social media content calendar.
Case study – Implementing call centre quality assurance for happier customers and higher productivity
Quality is the bedrock on which customer experience is built. So, Chris Dunn Consulting is delighted to share this case study on how its team helped Glen Dimplex Heating & Ventilation (GDHV) implement a call quality assurance system that led to happier customers and higher productivity...
How to get serious with your social media strategy
If you run your own business or have a leadership role in an organisation, it makes sense to have a social media strategy - because posting with a purpose and speaking with an authentic voice can help individuals and brands stand out from the crowd.Here’s how to get serious with your social media strategy.
How to win big by thinking small
A sobering thought for New Year 2021: 80% of New Year's resolutions will fail!