Knowledge Intensive Services
US2U Consulting Podcast - Managing Generation Z
US2U Consulting release a new video podcast episode.
Are you measuring what matters most to your customers?
Service delivery is all about thinking like your customers. How do we know if you're getting this right? Especially now that the impact of Covid has changed so much. One important question to ask yourself is this... Are you measuring what matters most to your customers? ...
Don’t get left behind on your current phone system – now is the time to jump to the future
If you've been considering switching from your current phone system to a cloud telephony solution, now is the time to do it. ...
The Smart Home is coming of age, but how do you monetize it?
The Smart Home - driven by advances in IoT - has finally come of age. Connected products have opened up a new world of convenience for the consumer and also the possibility of new revenue streams for product manufacturers. However, the potential monetization of the highly connected c...
Redgate launches free online library of PASS Data Community Summit 2021 sessions
Ahead of this year’s hybrid PASS Data Community Summit in November 2022, Redgate continues its commitment to the data community by releasing a free online library of 261 sessions from the 2021 Summit to help data professionals everywhere upskill their knowledge and careers. ...
Fix it before it’s broken
There’s a general principle in life that we adhere to.
Judging the UK Business Awards
The UK Business Awards take place on 1st and 7th July 2022. The awards showcase business achievements and best practices from companies across the UK, This year is special for us as Chris Dunn has been invited to join the judging panel. ...
Installed base management - The key to unlocking aftermarket revenue growth
Selling aftermarket products and services remains one of the most overlooked sources of revenue growth for equipment manufacturers. From spare parts and software upgrades to additional services and extended-warranty programs, these aftermarket opportunities potentially represent million...
How to take customer service from a cost centre to a competitive advantage
Customer service and business performance are inextricably linked. The big question is… Does your organisation view it primarily as a cost to be managed or a source of competitive advantage? ...
Developing an effective staff retention strategy: why personalisation is the key
Right now, employees hold all the cards. At least that’s what I’m hearing every day from my clients in businesses both large and small. With the UK facing a skills shortage, too many companies are chasing too few employees, and as a result, many tell me they’re struggling to attract the...