Customer experience
Measuring the revenue benefits of customer experience
What's the revenue return on your investment in CX? Your CX dashboard may be showing an improving picture in terms of NPS, CSAT, CES, and star ratings. All of which would indicate that your customers are becoming more satisfied and more loyal over time. But how can you be sure that ...
VBuddies Beta Testing
VBuddies is a social metaverse edtech platform connecting young people to exchange languages and culture. VBuddies is inviting schools in the UK, France and Spain to test our platform. VBuddies platform can be accessed via mobile phone, computer, iPad and Quest. ...
Sookio scoops Gold and Silver at SME Cambs 2022 awards
Cambridge digital marketing agency Sookio wins Gold for Service Excellence at the SME Cambs 2022 business awards, with Founder Sue Keogh picking up Silver for Business Person of the Year. ...
Pure shortlisted for two Investors In People Awards
The Pure team are really pleased to announce that it has made the final shortlists for two awards at the Investors in People Awards 2022. With entries from over three hundred organisations – a record-breaking year – this is an amazing achievement. And it’s one we’re all incredibly proud...
The Value of Customer Experience
Chris Dunn Consulting Services says: Yesterday, I had the privilege of judging at the UK Customer Experience Awards at Wembley Stadium. What a fantastic day! Now is the time to put customers at the heart of everything. ...
Mayor opens new Allia Future Business Centre in Cambridge Guildhall
New tenants are welcomed to work and collaborate in the historical building in the heart of the city. ...
6 tips for a supercharged live stream video production
Spellbinder Productions have a lot of experience delivering live streams for global brands, so here are 6 tips for supercharging your next live-streamed video production. ...
UK’s oldest, FCA registered crypto exchange puts institutional grade AI in hands of all investors
Cambridge and London - Solidi, the UK’s oldest Crypto Currency Exchange expands its services with an AI-powered, automated crypto trading solution. In a first for an FCA registered Crypto exchange, Crypto Baskets puts AI investing strategies, previously only available to investment bank...
UK Customer Experience Awards 2022
The UK Customer Experience Awards® 2022 takes place next Wednesday 12th October at Wembley Stadium. Over 100 Finalists in 30 categories covering the entire spectrum of CX strategy and delivery. Why not showcase your customer experience achievements or apply to judge at this outstandin...
Set up for flexible working
One thing the pandemic has brought in its wake is a renewed focus on attracting and retaining staff across almost all sectors and business types. ...