Often the PA is the lynchpin of a company, relied upon as the font of all knowledge – which is why it's crucial to be fully aware of everything that's going on in the business.
You need to be resourceful and able to think on your feet, which demands flexibility and adaptability to different situations. As well as being able to see the bigger picture, you need to be detail-oriented and able to multi-task, prepared for any eventuality and able to react discreetly, with both tact and diplomacy. Alongside organisational skills, which are a given in such a role, the key to perfect awareness is the ability to communicate effectively.
Developing this capability is at the heart of a one-day training course for PAs, EAs, secretaries and administrative professionals run by Cambridge Network's Learning Collaboration –- Be a PA with PA – which next takes place on Wednesday 22 September.
This workshop is based around effective outcome thinking, communication and awareness tools. The tools utilise Neuro-Linguistic Programming (NLP) techniques that have been developed and used by leading edge organisations to achieve excellence.
The learning is created through a combination of trainer input, group and breakout room exercises and discussion. There is an emphasis on fun and experiential learning to make the tools and techniques practical and instantly usable in your role as a PA.
As well as a brief background to NLP and how it applies to a PA's role, the course covers:
the importance of having rapport to influence others
the ways in which we all use language to build relationships
theusefulness of curiosity versus judgment
outcomes – how to identify what you want and how to gain clarity of others' outcomes to support their needs.
A PA with PA (Perfect Awareness) will have more flexibility, stronger relationships and therefore the ability to work more effectively and efficiently in supporting individuals, teams and the business as a whole.
Past delegates have been universally positive.
As one said recently: "I really enjoyed the day. Gave me great tools to use straight away."
Did you know that every level of Cambridge Network membership means you automatically have the right to book on to any of the Network's quality Learning Collaboration courses at any time? A wide spectrum of soft skills, technical and leadership development courses are on offer throughout the year, so sign up now to build your capabilities.
The Learning Collaboration works on behalf of Cambridge Network members to organise, purchase and share training and management development opportunities. That means all members benefit from economies of scale, gaining improved access to high quality professional training courses at value-for-money prices.