At this session we will discuss why communications break down at work, and how different approaches to conflict situations can cause disharmony. Jacqui will teach delegates a simple tool for giving feedback in a way that reduces tension and the likelihood of a defensive response. During this talk we will:
- Consider causes of communication breakdown
- Identify different approaches to conflict that result in disharmony at work
- Learn how to encourage respectful conversations
Facilitator: Jacqui Kemp, Director of Your People Potential Ltd
