Knowledge Intensive Services
Installed base management - The key to unlocking aftermarket revenue growth
Selling aftermarket products and services remains one of the most overlooked sources of revenue growth for equipment manufacturers. From spare parts and software upgrades to additional services and extended-warranty programs, these aftermarket opportunities potentially represent million...
How to take customer service from a cost centre to a competitive advantage
Customer service and business performance are inextricably linked. The big question is… Does your organisation view it primarily as a cost to be managed or a source of competitive advantage? ...
Developing an effective staff retention strategy: why personalisation is the key
Right now, employees hold all the cards. At least that’s what I’m hearing every day from my clients in businesses both large and small. With the UK facing a skills shortage, too many companies are chasing too few employees, and as a result, many tell me they’re struggling to attract the...
What is consumer-centricity and how do you achieve it?
These are two questions that manufacturers are constantly grappling with. Chris Dunn recently co-authored a white paper on this very subject with Olga Potaptseva, a Top 25 CX Global Influencer. Download the full article from the Chris Dunn Consulting website or read on for a short sum...
lowRISC acquires NewAE Technology - adding advanced security analysis tools to the OpenTitan Platform
lowRISC C.I.C., the open source organization dedicated to bringing secure collaborative innovation to silicon development, announces the acquisition of NewAE Technology, Inc., a privately-held designer and manufacturer of broadly accessible silicon security analysis tools. ...
CIIPM continues its programme of virtual training courses with Commercial Patent Search & Analysis, taking place on 8-9 June.
This training course provides an overview of search and analysis techniques to prepare patent landscape reports for business decision making. Attendees will learn how to construct and perform business-focused patent searches and how to analyse the results to report on competitor patenti...
Redgate Software adopts policy-driven approach to data protection with new Data Catalog release
In a move to help businesses simplify their data management practices by automating policy decisions, the latest release of Redgate Software’s SQL Data Catalog now provides a simple, policy-driven approach to data protection. ...
GPrX wins innovation award for “powerful new hospital dataset”
GPrX and Novartis win “Best Use of Innovation” at the British Healthcare Business Intelligence Association’s 2022 BOBI Awards ...
Kao Data to host Speechmatics’ HPC and AI Supercomputer, expanding deep learning capabilities
Kao Data, the specialist developer and operator of high-performance data centres for enterprise, cloud, HPC and AI, announces it has secured a new customer contract with Speechmatics, the leading speech recognition technology scaleup, providing highly accurate speech-to-text to global e...
Government’s recommendation on cloud backup for businesses and schools
Breathe Technology says: have you seen the government’s latest recommendations for businesses and schools? We have compiled a document for you. ...