Research
The state of customer service in the UK
The Institute of Customer Service (UKCSI) questioned 10,000 consumers as part of its annual review of customer service. Its findings make for sobering reading as we enter a particularly challenging period for customer service. ...
Opportunities in China’s beauty value economy
What are the drivers for the phenomenal growth in China's hair care, anti-aging, and aesthetic medicine and cosmetic surgery markets? ...
Education in China - 2022 Market Update
12 months after China implemented stringent policies to regulate the after-school tutoring market, what are the trends, challenges, and business opportunities in China’s education sector? Jane Ru, the Education & Publishing Sector Lead at Crayfish.io, shares her observations and vie...
The elephant in the room: addressing device development challenges early on
Andrea Pybus says: I’ve often heard colleagues say that it would be the ‘challenge we didn’t anticipate, that catches us out’. I have certainly experienced this. But more often than not, the challenges or ‘project killers’ I have witnessed were identified early in the medical device pro...
Salaries increase as recruitment and retention become more difficult for accountancy firms in East Anglia
Accountancy training firm First Intuition has released the findings from its most recent salary survey of employers of accountants. ...
Academia to industry: how to make a smooth move
Ever wondered how you get into the drug discovery industry? It can feel like you need industry experience to get into industry ...
Rewards & Benefits Peer Group
Benchmarking your Employee Benefits and the results and trends from a regional and national survey. ...
Herpes Simplex Virus vaccines - a much needed renaissance
This month VacZine Analytics, a UK-based strategic research publisher exclusively focused on vaccines and infectious diseases, releases new forecasts and global commercial opportunity analyses for prophylactic and therapeutic Herpes simplex virus (HSV) vaccines. ...
Customer Journey Mapping - How to create them + example case studies
Learn the key features of customer journey mapping - what they are, how to create and use them, how they add value, using real life examples. ...
Breaking free from travel and tourism - Visitor attraction research set to improve online experiences
Rubber Cheese announces the launch of the 2022 Visitor Attraction Website Survey, a new piece of gap analysis research looking into what ‘good’ looks like for visitor attraction websites. ...