About ARU:
ARU is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. ARU holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF). ARU’s research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK’s Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK’s leading universities for degree apprenticeship provision, working with hundreds of employers across the UK.
About the role:
The library provides a modern, comprehensive service in support of teaching, learning and research, blending the provision of traditional services with a flexible and innovative approach to service delivery.
Join our Cambridge team answering first line enquiries which include basic IT enquiries. You will be timetabled for frontline enquiry work and customer support which is provided in person, by telephone, and online via email or chat. A proportion of your time will be spent working on stock tasks including checking lists, scanning books and articles, and buying then logging new items of stock as it arrives. You’ll participate in a range of other tasks relating to the circulation of our stock and management of our spaces, as well as other duties and projects on a rotational basis. You will require two A Levels or NVQ qualification at level 3 or equivalent.
Experience and skills we are looking for:
· Excellent interpersonal skills and enjoy working in a customer focussed environment
· IT literate with good knowledge of Microsoft Office applications
· Flexible approach with problem solving skills
· Must have previous experience working in a customer service environment
We are looking to fill two positions working 20 hours a week. One position will work 9.00-13.00 and the other 13.00-17.00. There may be occasional Saturday or evening work to cover Open Days and other events.
Informal enquiries can be made to Kate Ashton, Customer Services Team Leader, at Kathryn.Ashton@aru.ac.uk or on 01223 695890. Find out more about working with us.
We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.
We are committed to safeguarding and promoting welfare of our staff and students and expect all staff to share this commitment.
We value diversity at ARU and welcome applications from all sections of the community.
We have a responsibility to ensure that all employees are eligible to live and work in the UK.
The role being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system.
Committed to being inclusive and open to discuss flexible working.
We require our business hours to be covered Monday-Friday by post 1 for 11.00-13.00 or Post 2 for 13.00-15.00.
Applicants should be aware that ARU will carry out online searches as part of the due diligence on short listed candidates.
At Anglia Ruskin University, we know diversity enables innovation - which is one of the organisation's core values. We celebrate the diversity of our people, and we recognise that we need an inclusive environment to enable everyone to achieve their true potential. To create this, we have a dedicated EDI Team for staff, and you can read about our EDI work here: Equality, Diversity and Inclusion - ARU.
We particularly encourage applications from Black, Asian, and minority ethnic background candidates who are underrepresented in our [student & library services] workforce.
In accordance with the UK Government’s immigration points-based system, this post does not meet the characteristics of a skilled job including salary criteria to be eligible for sponsorship under the Skilled Worker Route.
Please note that we may close this vacancy early depending on the number and quality of applications received.
Guidance Notes:
For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.