Outline
This workshop is about understanding what assertiveness really means to you, and how to be more assertive when you need to be.
When people talk about being more assertive, they usually mean:
- How do I resist always saying yes when I really want to say no?
- How do I say what I really think without upsetting someone?
- How do I gain more control in situations that are important to me?
From this course, I will take some very valuable tools away and can apply them in my everyday role. The course was very relevant, and at the exact level I needed.
Objectives
By the end of the training course, you will:
- Understand what assertive behaviour is
- Be more aware of ‘difficult’ people and situations, and know how to respond to them
- Understand and know how to use assertive communication with opportunities to practise
- Know when and how to be assertive
I learnt a lot in this course that I can now bring into my role every day, it was nice that everyone was involved in taking part with some individual discussions in breakout rooms. Sheila was very informative and helpful. I will definitely be recommending the course throughout the company!
Course Content
Introduction
- What is assertiveness?
- Recognising assertive, aggressive, and passive behaviour
Developing Self-Awareness
- Understanding ‘difficult’ people, ‘difficult’ situations, and our responses to them
Assertive Communication
- Effective communication in the virtual world
- Giving and receiving effective feedback
- Using The Drama Triangle to help develop assertive communication
- Structuring an assertive conversation
How to be Assertive - Applying the Theory
- Saying no
- Giving your opinion confidently and making requests
When to be Assertive
- Team needs versus your own needs
- Understanding the goodwill reservoir
The course has taught me how to address and recognise certain personalities and how to deal with them.
Open Course Information
| Duration | 1 day, 09.30-16.30 |
|---|---|
| Member cost pp | £350+VAT |
| Non-member cost pp | £525+VAT |
| Details | Free parking, lunch provided |
In-House Course Information
This course is available for in-house delivery at a cost of £1,805+VAT for members, reflecting their learning discount. Please contact us for more information about non-member pricing.
The only additional cost is facilitator expenses, such as travel, where applicable. The course can be delivered in person for up to 12 delegates or virtually for up to 10 delegates.
To learn more or discuss your specific requirements, please get in touch with us.
The Trainer
This course is facilitated by Sheila McDerment. Sheila is a business psychologist and a coach. She runs her own consultancy, offering learning solutions for business performance and personal growth. Her aim is to help individuals and organisations to be productive, positive and healthy.
Sheila describes herself as a pracademic. She uses her strong academic background to design well-researched, evidence-based training that is also fun, interactive and useful. She always works to ensure that delegates leave training courses with a practical set of tools and problem-solving approaches that transfer back into the real world.