Overview
Communication plays a fundamental role in all aspects of business, and as so much of our communication is now virtual, it is even more important to get it right.
Communicating well provides a clear vision for the organisation and motivates employees to achieve results. It is essential for innovation, co-operation, and positive relationships both inside and outside the organisation. In essence, effective communication is a prerequisite for company success.
"Excellent course would recommend to others. Instructor was easy to talk to and group was very well balanced."
Learning Outcomes
By the end of the training course, you will:
- Understand the essential skills of good communication
- Have developed your individual communication style
- Know how to embed positive communication in your organisation
Course Content
Effective communication and organisational success
- What is effective communication?
- What are your communication challenges?
- Verbal and non-verbal communication
Personality and communication
- Understanding and flexing your communication style
The essential skills
- Understanding body language
- Active listening and questioning techniques
- Giving and receiving constructive feedback
Effective influencing
- How to get your message across
- Cross-cultural variations in communication
- Effective influencing in meetings
Communication and organisations
- Understanding your own communication style
- Making the most of meetings
- What is your communications culture?
- Strengthening your virtual communications networks
Pre-work
All participants are required to complete the Myers Briggs Type Indicator prior to the course date. We will supply instructions and access to the report.
| Duration | 1 day |
|---|---|
| Member* cost pp | £360+VAT |
| Non-member cost pp | £540+VAT |
| Details | Free parking, lunch provided |
*Membership from £100+VAT per annum - join now and save on training