Effective Feedback

Overview

Many people find delivering constructive feedback to be a challenge, frequently declining opportunities to do so, whether from a desire to spare the person’s feelings, avoid an uncomfortable conversation, preserve their image of themselves as ‘nice,’ or save time.

This effective feedback workshop aims to give you a full range of approaches, skills and techniques to help you manage the different feedback situations you face and to give you different frameworks for having ‘constructive’ conversations.

 I really liked the group and the way that Des brought us together. There was a good mix of theory (really interesting) and applying that to real life situations. I liked being able to try out the different techniques and learn from others.

Learning Objectives

• Understand the fundamental elements of effective feedback

• Learn how to deliver day-day feedback (positive and constructive)  

• Know how to create a feedback culture

• Know how to receive feedback

• Develop specific feedback habits

• Be able to match three methods/processes of feedback to the situation

• Be able manage personal bias

Programme content

Session 1 - Creating a Feedback Culture in your Organisation and/or Team

• Concerns, distractions and expectations
• Challenges when giving and receiving feedback
  • Two levels of feedback (when/where)
  • Focusing on attitude, behaviour, and results
  • Formulating responses
• Performance management
• Causal analysis - motivation and expectations
• Introduction to the SAID model

Session 2 - Deeper conversations

• Review session one and personal experience
• Steps to success (increased accountability)
• Getting your head right
  • Who’s the villain/managing bias
  • Adopting the growth mindset 
• Meaningful 360-degree feedback
• Dealing with emotions – shock cycle

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