Overview
Many people find delivering constructive feedback to be a challenge, frequently declining opportunities to do so, whether from a desire to spare the person’s feelings, avoid an uncomfortable conversation, preserve their image of themselves as ‘nice,’ or save time.
This workshop aims to give you a full range of approaches, skills and techniques to help you manage different feedback situations you may face and to give you frameworks for having constructive conversations.
I really liked the group and the way that Des brought us together. There was a good mix of theory (really interesting) and applying that to real life situations. I liked being able to try out the different techniques and learn from others.
Learning Objectives
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Understand the fundamental elements of effective feedback
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Learn how to deliver day to day feedback (positive and constructive)
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Know how to create a feedback culture
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Learn how to receive feedback
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Develop specific feedback habits
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Be able to match three methods/processes of feedback to the situation
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Be able to manage personal bias
Programme content
Session 1 - Creating a Feedback Culture in your Organisation and/or Team
- Concerns, distractions and expectations
- Challenges when giving and receiving feedback
- Two levels of feedback (when/where)
- Focusing on attitude, behaviour, and results
- Formulating responses
- Performance management
- Causal analysis - motivation and expectations
- Introduction to the SAID model
Session 2 - Deeper Conversations
- Steps to success (increased accountability)
- Getting your head right
- Who’s the villain/managing bias
- Adopting the growth mindset
- Meaningful 360-degree feedback
- Dealing with emotions – the shock cycle
In-House Course Information
This course is available for in-house delivery at a cost of £1,720+VAT for members, reflecting their learning discount. Please contact us for more information about non-member pricing.
The only additional cost is facilitator expenses, such as travel, where applicable. The course can be delivered in person or virtually for up to 12 delegates.
To learn more or discuss your specific requirements, please get in touch with us.
The Trainer
This course is facilitated by Mike Williams. Mike has spent many years in management and leadership development, delivering executive leadership courses for global organisations, including Ford Motor Finance, and working internationally in strategy, leadership, and business sales development. Most recently, he completed a four-year assignment in manufacturing and engineering, driving strategic priorities in complex environments. As a business development director, he contributed to significant revenue growth, international expansion, and defence-related sales. Passionate about staying current, Mike blends recent industry experience with proven management theories.
*Membership from £100+VAT per annum - join now and save on training