Overview
Facilitation covers all the skills and techniques needed to work effectively with groups to deliver outcomes and gain the commitment of those involved. Facilitation skills are essential for running effective meetings and workshops, solving problems, mediating conflict and gaining consensus for a specific course of action.
Learning Objectives
By the end of the training course, you will:
- Understand the role of the facilitator and when to use facilitation
- Understand the different approaches to facilitation
- Be aware of the key attitudes and behaviours needed for effective facilitation
- Have reviewed and practised the essential skills needed to facilitate effectively
- Understand the importance of team dynamics in facilitation
- Be familiar with the key tools and techniques that can be used in facilitation
"Great insight into how I can implement new ways of working."
Course Outline
Introduction
- What is facilitation?
- Contracting - clarifying expectations and outcomes
Understanding approaches to facilitation
- Authoritative versus facilitative approaches
- Key attitudes and behaviours for effective facilitation
The essential skills
- Observation, listening and questioning in the virtual world
- Giving and receiving effective feedback
Understanding group dynamics
- Achieving the task versus group process
- Creating a psychologically safe online environment
The facilitators toolkit
- Tools and techniques to encourage participation and discussion
- Redressing the power imbalance
- Encouraging problem-solving and decision-making
Applying the theory
- Practical exercise
In-House Course Information
This course is available for in-house delivery at a cost of £1,805+VAT for members, reflecting their learning discount. Please contact us for more information about non-member pricing.
The only additional cost is facilitator expenses, such as travel, where applicable. The course can be delivered in person for up to 12 delegates or virtually for up to 10 delegates.
To learn more or discuss your specific requirements, please get in touch with us.
The Trainer
This course is facilitated by Sheila McDerment. Sheila is a business psychologist and a coach. She runs her own consultancy, offering learning solutions for business performance and personal growth. Her aim is to help individuals and organisations to be productive, positive and healthy.
Sheila describes herself as a pracademic. She uses her strong academic background to design well-researched, evidence-based training that is also fun, interactive and useful. She always works to ensure that delegates leave training courses with a practical set of tools and problem-solving approaches that transfer back into the real world.