Overview
As colleagues and professionals, we must all work well together, and the rewards for doing so are clear. However, it can be a struggle to make working with some people a success. This course will provide new insights and a toolkit of skills to help you manage challenging people and have difficult conversations.
Objectives
By the end of the training course, you will:
- Understand more about personality traits and behavioural flexibility
- Know how to improve relationships and resolve conflict
- Learn strategies to increase the likelihood of a successful outcome from difficult conversations
Thoroughly enjoyable and very good for the situation at hand
Course Content
The Distinction Between Difficult and Different
- Understanding the communication process - my world, my way
- Acknowledging needs, expectations, and values
- Personality traits and preferences – different or wrong?
- Understanding behavioural flexibility and how to do it
Managing Myself and Others
- Self-awareness first - holding up the mirror and asking, ‘is it me’?
- Identifying personal triggers
- Spotting behaviours which don’t help
- Recognising emotion, truth, and choice
- Building rapport
- Resolving conflict through discover-define-decide
A More Flexible Approach
- Maintaining a focus on long term success
- Understanding the role of feedback, coaching and support
- Learning how to use assertive behaviour
- Understanding transactional analysis
- Managing the communication flow
| Duration | 1 day |
|---|---|
| Member* cost pp | £320+VAT |
| Non-member cost pp | £480+VAT |
| Details | Free parking, lunch provided |
*Membership from £100+VAT per annum - join now and save on training