Outline
When we flounder or can’t find the words we need, when we need them, we lose credibility. On the other hand, overly slick responses or ‘clever’ evasion isn’t the answer either. When we are asked questions or challenged, we need to come up with clear, concise and credible responses, quickly!
That is what this course does. Using the power of structure, you will learn how to take control and stay in control, providing meaningful and easy to understand answers to even the most challenging questions and requests for updates.
Who is this course for?
- Anyone who needs to get their point across clearly, concisely, persuasively, and memorably.
- Anyone who is involved in meetings, presentations, discussions, and briefings, and is likely to be asked questions without time to prepare in advance.
One of the best training courses I've participated in. Lots of practice which although challenging was really valuable. Great trainer, very engaging and also adaptable.
Objectives
By the end of the training course, you will have learnt the skills to:
- Ensure that your initial response makes sense
- Structure your ideas so that they are understood and remembered
- Get to the point quickly and say what you need to say efficiently
- Flesh out your thoughts with memorable examples
- Give you the confidence you need to respond credibly and persuasively
How is it different from presentation skills or communication training?
Think Before You Speak focuses on the many occasions when we are asked an unexpected question, challenged out of the blue, or simply need to give a quick update on a situation or explain a decision. In these situations, there is no time to prepare, and we need to come up with the right words, in the right order, now!
Really enjoyed this highly practical and well delivered class. Sara tailored what they offered to the group, answered questions and built our confidence delivering the frameworks. I worked with everyone in the group which was brilliant and I will highly recommend this course to others. Great course, well delivered with top content.
Course Content
This is a highly practical course focused on mastering the skills that have the greatest impact on your ability to effectively respond every time.
The Initial Response
- Accepting the question
- Clarifying meanings and intent
- Buying yourself time
The Full Response
- A simple but powerful framework for responding credibly every time
- 2, 3 and 4 part structures – the power of three to structure ideas
- How to deviate to alternatives as necessary
Adding Colour
- Using anecdotes and stories
- Choosing the right examples to expand your points
Dealing With Complexity
- Appearing to ‘blag it!’
- Combining approaches and strategies in situations requiring more complex explanations
- Adapting when you only have a few seconds to give your response
Open Course Information
| Duration | 1 day, 09.30-16.30 |
|---|---|
| Member cost pp | £510+VAT |
| Non-member cost pp | £765+VAT |
| Details | Free parking, lunch provided |
In-House Course Information
This course is available for in-house delivery at a cost of £2,575+VAT for members, reflecting their learning discount. Please contact us for more information about non-member pricing.
The only additional cost is facilitator expenses, such as travel, where applicable. The course can be delivered in person for up to 12 delegates or virtually for up to 8 delegates.
To learn more or discuss your specific requirements, please get in touch with us.
The Trainer
This course is facilitated by Sara Jobson. Sara is a dedicated professional development trainer with extensive experience in consumer insights and innovation. She specialises in fostering self-awareness and enhancing each learner’s adaptive strategies, often using personality profiling tools and behavioral assessments in her training programmes. Sara is committed to helping individuals and teams achieve their full potential through engaging and impactful training sessions.