- Enhances and expands R&D and manufacturing facilities
- Reinforces in-country commitment to partners and customers
- Increases customer-centric approach to product engagement
- Launches Elite Service 24/7 global support
Continuing the success of 2019, when Adder introduced the multi-award winning ADDERLink™ INFINITY 4000 Series, the company has kick-started 2020 in similar fashion with a major expansion and refurbishment project aimed at accelerating product development, enhancing partner engagement and improving customer support.
Adrian Dickens, CEO Adder said: “Our partners and customers are core to Adder’s success and continued innovation. By listening to their feedback we continue to develop the most advanced IP KVM solutions available. Re-investing in the business is a strong signal of commitment, not only to our partners and customers but also to our highly experienced employees. I’m very proud to see that Adder continues to lead the way, now and into the future.”
Adder’s global HQ improvements include increased R&D facilities, enhanced manufacturing space, additional meeting rooms and employee facilities including a large break-out area where people can collaborate, brainstorm or simply relax to recharge.
On the West Coast of America, Adder has opened a new 800 square-foot office space in Novato, San Francisco. The new offices comprise meeting rooms and demonstration facility for partners to engage with customers about their IP KVM requirements, from planning and design through to implementation. In Novato, Adder Technology joins some of the US’s fastest-growing companies of 2019 – including the likes of AdvisoryCloud, GIR and Merrimak Capital Company in its new location.
In Europe, Adder is supporting increased growth opportunities in France with a newly appointed in-country manager, based in Paris. Adder’s dedicated presence in France will allow it to work closely with local businesses on their IP KVM opportunities.
To better support Adder partners and customers around the world, the business has also announced a new 24/7 global support operation as part of its Professional Services program. The new service gives worldwide customers with mission-critical KVM, 24/7 access to Adder’s highly skilled technical engineers along with an advanced hardware replacement scheme and guaranteed 4-hour call back time.
The worldwide market for KVM switches is expected to grow at a CAGR of roughly 1.9% over the next five years, reaching $910 million by 2024. High performance IP KVM is an essential technology in a wide range of industries, from broadcast and post-production through to utilities and government. The right connectivity technology can transform the way mission-critical teams work - improving essential data access, working conditions and ergonomics to provide the most productive environment possible.
For more information about Adder’s products, please visit www.adder.com