Following a successful trial in helping customers change their mortgage product, the Legalesign software was an instant hit with more than 40% of customers choosing to use this option instead of a more traditional paper route within the first three hours of launch. Now more than ever, the flexibility to offer customers a different way of doing things is paramount. This service has improved greater accessibility for customers, through the secure delivery of documentation requiring a digital signature. While initially limited to use for customers who want to change their mortgage product, further expansion is expected across The Cambridge where appropriate.
Legalesign is an award winning e-signature company based in the local area, that understands the complexity of highly regulated organisations, and a natural fit for The Cambridge. Its team's dedicated and personal approach to everything they do, has seen the creation of solutions that save time for customers of The Cambridge, while offering a safe digital space.
Nick Warner, Programme Lead at The Cambridge, comments on the partnership: “Working with a local company like Legalesign is fantastic, they share our passion for delivering great customer experiences and importantly, they took time to understand how their service can work best for our customers. As we continue to invest in services for our members, we'll always look to suppliers in our area who meet our commitment to delivering the best possible outcomes.”
Ben Eliott, CEO at Legalesign added, “To be able work with a local company like The Cambridge is something we are very proud of. They understand the issues customers face with digital and online safety in a way few others do, and their methods to adopt and rollout our software in their organisation has been second to none. We were one of the first UK software’s to develop e-signature, and we’re looking forward to growing our partnership to deliver on security and productivity through service and innovation."