With 20% more full time staff employed over the past year to assist with growing business demands, achieving this great result has been through recognising that one of the most important assets to the company is their staff.
Last year The Møller Centre achieved “One to Watch” accreditation in the Best Companies process, the next milestone would be achieving 1* status, however, The Møller Centre has exceeded expectations and achieved the 2* status, one of the highest categories.
“The loyalty and support we get from our clients has allowed us to grow, employ more staff and support the local community,” says Gillian Secrett, CEO of The Møller Centre.
“We take the recruitment, development and training of our staff very seriously which is reflected by our very low staff turnover ratio, a very unusual statistic in our demanding industry. This Best Companies result is an award for our staff to recognise and further develop their skills and career at The Møller Centre.”
It’s Gold again for The Møller Centre in the 2011 BDRC Continental VenueVerdict awards. To achieve this standard, The Møller Centre had to achieve a net promoter score of over 70 from client event organisers’ feedback over a 12 month period, and The Møller Centre achieved 79.9.
“This result reflects our ongoing commitment to deliver excellent service and facilities to our clients. It is no easy task to achieve this high score, and we thank our clients for providing this positive result for us,” says Stuart Websdale, General Manager of The Møller Centre.
The Møller Centre has recently finished a £100k refurbishment programme of the Study Centre, including more networking tables and chairs, enhanced IT facilities, repainting of the Centre’s walls, new wash basins and taps in the public toilets, and a new bar and servery area to offer clients greater flexibility with the space available and even quicker service.