So what advantages can multi-channel online customer service offer Utility providers? With a recent survey reporting that energy providers deliver a poor customer experience on the web - we’ve put together some key benefits, our practical document explores how
- Intelligent, searchable FAQs can deflect voice/e-mail enquiries by at least 25%
- Increase customer satisfaction with a multi-channel strategy – ensuring customers receive consistent information across any touchpoint
Utility organisations such as Yorkshire Water, Welsh Water, Southern Water, Northumbrian Water and Wessex Water are just a few of those that reap the benefit of our class-leading software and services - assisting with increased customer satisfaction and massive reductions in complaints.
You can get it by visiting our website or simply by clicking here (a short registration is required).
About Synthetix
Synthetix Ltd is a developer of multi-channel online customer service solutions including, web self-service, contact centre knowledge-bases, live web chat and social customer service. Founded in 2001, Synthetix has unparalleled expertise in the field of 'Online Customer Service’ design and deployment.
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Further information, please contact:
Adam Ashcroft, Marketing Director
Tel: +44 (0)1223 393508 / Email: adam@synthetix.com
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