The latest office will form part of Xaar’s global network and provide support to its growing Chinese OEM and partner customer base.
Headed up by Samuel Tam, Xaar’s General Manager for Asia, the team include new recruits Cathy Yuan - Customer Service Manager, Asia and Shawn Feng - Sales and Application Development Manager, Asia, who join Kit Yung, Jeff Mak and Rob Ison. Together they will focus on delivering technical support and training to customers, helping to grow relationships and provide a fast response to their needs.
The new Customer Service Centre builds on Xaar’s new ImagineX bulk printhead platform which provides the company’s product roadmap for the future. Innovations such as printing at 1440dpi resolution, 150kHz frequency, 200°C and 100cP viscosity are planned, reinforcing Xaar’s reputation in the Chinese market and worldwide for developing the latest inkjet printing technologies.
Graham Tweedale, General Manager of Xaar’s printhead business unit, said, “We are thrilled to be opening our latest Customer Service Centre in Shenzhen, which will allow us to offer enhanced support to our customers, suppliers and strategic partners for years to come.
“This is an important step for Xaar in cementing our growing position in China and unlocking the regional potential for the latest inkjet technologies as we see the innovation planned by our ImagineX platform come to fruition.”
Image: (l to r) Jeff Mak, Kit Yung, Samuel Tam, Cathy Yuan and Shawn Feng.