FAQ

Membership

How do I join?

Click here to access the form and join today

How much does membership cost?

Membership cost is based on the number of staff in the company, including global headcount. Membership covers all employees.  You can see the membership types and costs here.

My company isn’t in Cambridge, can I still join?

Yes, we have members world-wide

Can I join if I’m not a company?

Yes, the “Professional Individual and Corporate <5” membership type covers individuals. We can hide your details from the directory.

Can I get specific introductions to other members?

It may be possible to make an introduction, depending on the topic and who you are trying to reach. Please contact us with details about your requirements and we will do our best to connect you.

Can I get a list of all members?

There is no download for existing members, but you can use the company directory to search for specific sectors, key words, and companies.

How do I add users to my account?

The main admin contact can add users from the ‘Manage Users’ button in the members area. Alternatively you can email us with a list of required users.

How do I remove people from my company?

The main admin contact can disable users from the ‘Manage Users’ button in the members area. To completely remove someone contact us.

How do I add myself to my employer’s membership?

Contact us using your work email address and we can create your account.

How do I change the main admin for my company?

To change the main admin contact, please contact us.

Website

How do I post news?

Login to the website, visit the members area and select the button to Add News. Once you have submitted an article, it needs approval by the CN team before it displays on the website. Click view all to edit previous articles.

How do I post events?

Login to the website, visit the members area and select the button to Add an Event. Once you have submitted an event, it needs approval by the CN team before it displays on the website.  Click view all to edit previous events.

How do I post jobs?

You need to add a recruitment package to your membership for accessing to job posting. You can then visit the members area and click the button to Add a Job. Once you have submitted a job, it needs approval by the CN team before it displays on the website. Click view all to edit previous jobs.

How do I add a recruitment package to my membership?

Email recruitment@cambridgenetwork.co.uk with your preferred package, we can add the package and send an invoice for you to start posting jobs immediately.

How do I post products & services?

Login to the website, visit the members area and select the button to Add a Product or Service. Once you have submitted a product/service, it needs approval by the CN team before it displays on the website. Click view all to edit previous products/services.

How do I contribute to your blog section?

We feature one blog per week from current members. To submit a blog post please email marketing@cambridgenetwork.co.uk.  

I have submitted content and it is pending approval, what does this mean?

Once an item has been submitted, it needs approval by the Cambridge Network team before it goes live.  This is to ensure the formatting is correct, images are the right size and links are working. Content is approved within 1-2 hours during Mon-Fri, 9am-5pm.

How do I get my content in the Cambridge Network newsletters.

When you upload your news, events and jobs to our website, we choose a selection to be included in newsletters. 

How do I update my company profile?

Login to the website, visit the members area and select the Edit Company Profile button.

How do I change my password?

Once logged in you can update the password from your members area. If you have forgotten your password, visit the login page and click “forgotten password” – you will be emailed a reset link. You can also contact us.

Events

How do I book onto an event?

Visit the event page and click the “Book Now” button. Complete the booking form and click review, check your details and then click complete. You will receive a confirmation email with all details.

How do I make sure my membership discount is applied?

Ensure you are logged into the website, then proceed to the event page and click the “Book Now” button. You will receive a confirmation email with all details. You can also book events without being logged in, but there will be no discount applied.

Can I come to events if I’m not a member?

Yes, everyone is welcome to our public events. Book by visiting the event page. You will not be eligible for the member discount.

Can I pay by invoice?

Yes, we can send an invoice if card payment is not possible. Please contact us to book in this case.

Can I speak at an event?

We are lucky to have a wealth of knowledge across our network, and the majority of speakers are members. If you would like to speak at an event, please email info@cambridgenetwork.co.uk with details of the topic and your ideas.

Can I host an event?

Yes, we welcome our members to host or collaborate on events.  If you are interested in hosting, please contact us at info@cambridgenetwork.co.uk

Can I pay to promote my event?

Yes, it is possible to boost an event.  The cost is £100+VAT per week, more details can be found here.

Recruitment

How do I post a job?

You need to add a recruitment package to your membership for accessing to job posting. Once you have contacted us to add a package, we will update your members area. You can then visit the members area and click the button to Add a Job. Once you have submitted a job, it needs approval by the CN team before it displays on the website. Click view all to edit previous jobs.

How much does it cost to post jobs?

There are three levels of Recruitment package available, from just £250+VAT per year.  You can see the features and costs of each of the packages here.

Do I need to be a member to post jobs?

Yes, you do have to be a Cambridge Network member to purchase a recruitment package.

What recruitment services are available to me?

Depending on the level of recruitment package, some of the services include: unlimited job adverts, direct URLs to your website, discounts for recruitment specific training, exhibition space at a jobs fair, featured job credits, and a company case study feature in Business Weekly.  For further details, you can see the full recruitment packages here.

Do you monitor the applications?

No.  All applications go straight to your website, or your recruitment portal, and you have direct access to the candidates.

Do you publish jobs elsewhere?

Yes.  Jobs appear on the company directory page and the main jobs listing.  A selection of these appear on the weekly jobsletter, and a smaller selection in the weekly newsletter.  Some vacancies also get promoted through Business Weekly each week.

Can I pay to boost my job?

Yes, it is possible to boost a job. The cost is £100+VAT per week, more details of what is included can be found here. Members with Silver and Gold recruitment packages have boost credits included for free.

How do I get a stand at the recruitment fairs?

Contact us at recruitment@cambridgenetwork.co.uk for details of upcoming recruitment fairs, stands and sponsorship opportunities.

Learning

How do I book onto a public course?

Find the course you are interested in from the course list, and click on Book Now.  If you are a member, the member discount will automatically be applied when you are logged in. You can choose an option for card or invoice payment.  If you need help, or do not have a website login, please email learning@cambridgenetwork.co.uk.

How do I book other people onto a course?

You can book multiple people in a single booking through the website.  When you have logged in, and selected the desired course, there is a box where you can select how many places you need. You can also book by emailing learning@cambridgenetwork.co.uk

How do I make sure my membership discount is applied?

As long as you are logged in and connected to your company, the member discount will automatically be applied.  If you are not sure this is the case, please email learning@cambridgenetwork.co.uk.

Can I book a course just for staff within my company?

Yes, all the courses listed on our website are available in-house. We can also take other requests and design bespoke programmes. Please email learning@cambridgenetwork.co.uk for more information and to book.

Can I ask for different content in a course?

When booking a course in-house, we can tailor the content to meet your requirements and organisational objectives. Please email learning@cambridgenetwork.co.uk to discuss your needs.

Do you offer virtual training?

Yes, most of our courses can be delivered online when booked in-house. The open courses are all held in person, in Cambridge.

I have a special diet, can you accommodate it?

Yes, please detail your requirements on the booking form, or email us directly.

I can’t make that date, when will you run this course again?

We run most courses every few months, please email learning@cambridgenetwork.co.uk to be put on the wait list for future dates.

I can’t attend now, can I move my booking?

Courses can be cancelled up to 30 days before the course date.  After this date the booking cannot be cancelled, and will need to be booked again.

Will there be parking?

There is free onsite parking for all delegates on our open courses.

I have mobility issues, can I get to the course?

Yes, our training venue is fully accessible. Please ensure this request is included at the time of booking so we can arrange alternative parking for you.

Can I get a certificate for attending the course?

Yes, certificates are available on request for any of our courses.

Who delivers the training?

We work with a pool of selected trainers, who specialise across a broad range of subjects. For more details about any of our trainers please contact us.

How do I become a Cambridge Network trainer?

If you offer something that you think is not covered on our website, we would be happy to discuss opportunities for partnership. Contact us to have an informal chat, which may be followed by completing an application form.

Can I join a Peer Group?

Peer groups are open to members with more than 20 employees.  If you are interested in joining one of our peer groups, please contact learning@cambridgenetwork.co.uk