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Are you measuring what matters most to your customers?
Service delivery is all about thinking like your customers. How do we know if you're getting this right? Especially now that the impact of Covid has changed so much. One important question to ask yourself is this... Are you measuring what matters most to your customers? ...
An important update on fit notes from employees
Just when you feel you’ve got fit notes all figured out, there is a change coming that needs your attention. ...
Exciting times ahead for Granite 5 as they reveal new look and new team
The Granite 5 teams says: The pandemic was a time of learning for all of us. It has given the world a chance to reflect, and the opportunity to make positive changes. Cambridge based digital marketing agency, Granite 5 has taken stock of its 22 years of experience and has come back refr...
The Smart Home is coming of age, but how do you monetize it?
The Smart Home - driven by advances in IoT - has finally come of age. Connected products have opened up a new world of convenience for the consumer and also the possibility of new revenue streams for product manufacturers. However, the potential monetization of the highly connected c...
Meet Cambridge welcomes International Association Conferences this summer
The official conference and events bureau for Cambridge and the surrounding area is preparing to welcome around 850 delegates at three international association conferences during August and September. ...
Busy Bee Recruitment introduces their new look and brand
The team at Busy Bee Recruitment says: we are thrilled to announce our new brand. The same morals, high level of service but with a new improved image and set of goals! We hope you like our new look as much as we do... After 5 successful years in business we have flourished through exp...
Salaries increase as recruitment and retention become more difficult for accountancy firms in East Anglia
Accountancy training firm First Intuition has released the findings from its most recent salary survey of employers of accountants. ...
Judging the UK Business Awards
The UK Business Awards take place on 1st and 7th July 2022. The awards showcase business achievements and best practices from companies across the UK, This year is special for us as Chris Dunn has been invited to join the judging panel. ...
Installed base management - The key to unlocking aftermarket revenue growth
Selling aftermarket products and services remains one of the most overlooked sources of revenue growth for equipment manufacturers. From spare parts and software upgrades to additional services and extended-warranty programs, these aftermarket opportunities potentially represent million...
How to take customer service from a cost centre to a competitive advantage
Customer service and business performance are inextricably linked. The big question is… Does your organisation view it primarily as a cost to be managed or a source of competitive advantage? ...