Within the eBook, the experts at eg discuss some of the challenges of integrating usability into the current design ecosystem and share best practice. Their overall aim is to help organisations create a user-centric, integrated development roadmap and facilitate the creation of a successful, market-ready medical device.
Since the Covid-19 pandemic, the healthcare sector has increasingly moved into a more hybrid model of remote and face-to-face consultations. At-home devices and remote monitoring have become more prevalent and are now regularly used for patient monitoring and diagnosis. This, however, means devices are often being operated by unskilled users, meaning designers face the challenge of designing for a much wider user-sample than the trained and skilled users in a medical environment. Although knowledge and guidance is more commonly available, as procedures are transferred out of the hospital and GP surgery into our homes, the risk of product misuse increases. As such, it is critical for MedTech organisations to engage users as early into their development process as possible.
eg marketing manager, Lois Dixon, states:
“User-centred design involves more than simply designing a product with the end-user in mind. We, as development partners, often hear the phrase ‘we don’t know what we want, but we’ll know when we see it” and are fortunate to have the skillsets within our team to be able to translate what users ‘say’ they want, into what they ‘actually’ want. This eBook looks at the full development process and how usability should be integrated throughout. It provides a blueprint for creating a user-centred design programme. There is a lot to think about and many organisations may find the processes involved in even the smallest development programmes challenging but incorporating usability into your development presents the opportunity to maximise safety and product performance; both of which are critical to user acceptance and commercial success. Early consideration of usability can, in fact, accelerate your route to market by mitigating the risk of recalls and costly redesigns.”
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