Customer Service Advisor (5882)

On 1 August 2021 global academic research and education publisher Cambridge University Press and worldwide assessment and education experts Cambridge Assessment came together to form a single organisation: Cambridge University Press & Assessment. We’re focused on meeting the needs of our learners, authors and customers by bringing research, teaching, learning and assessment together. We help people across the world to realise their potential, benefiting society and the planet. We exist to further the mission of the University of Cambridge: “To contribute to society through the pursuit of education, learning and research at the highest international levels of excellence”. We are a not-for-profit organisation, and our financial success is reinvested in the mission, enabling us to invest in and expand on the good we do.

Country: UK, Business Unit: Operations, Vacancy Type: Permanent, Salary: £23,300 - £27,650, Advertising End Date: 2025-04-21T01:00:00, Location: Cambridge, eArcu Vacancy Reference: 5882Job Title: Customer Service Advisor(s)

Annual Salary: £23,300 - £27,650

Location: Cambridge, Hybrid (Min 2 Days Per Week)

Contract: Permanent & Fixed Term (12 Month), Full time 35 hours per week

Are you passionate about making a positive first impression and providing world-class customer support to people all over the world? If so, we want to hear from you!

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

As a Customer Service Advisor (also known as Helpdesk Analyst) you will provide first-line customer support to Cambridge English exam centres, candidates and teachers based all over the world. For many customers, speaking to a Customer Service...

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