Customers expect quick, accurate answers to their questions about your products and services. Whether they look you up on the web, contact your call-centre, interact with your Facebook page or visit a retail branch, delivering consistent knowledge is all-important and has a direct effect on customer satisfaction and your bottom-line.
They want self-service and you need to deliver it.
With budget constraints and strategic decisions under scrutiny, every decision you make requires robust justification. That's why Synthetix has written a free online customer service business case guide for senior managers. The company says:
"Our guide gives you straight-talking advice on how to:
- Confirm your need for customer self-service software
- Set your requirements within the context of your organisation’s wider business objectives
- Build the analysis you need to get the decision made and approved
"We create customer service solutions that engage your audience via the web, mobile phones and social networks. We work with some of the worlds best known brands, transforming their online customer service and enabling millions of great customer experiences.
"If you would like to talk through your options in more detail, contact Synthetix on 01223 393 508 to arrange a web briefing."
___________________________________________________________