About ARU:
ARU is recognised both nationally and internationally as an innovative, inclusive and entrepreneurial university. With an annual turnover of over £200m, we are a major force for higher education and one of the largest universities in the East of England.
We have ambitious plans for the future, with a reputation for partnership working with employers across the talent, skills, innovation and business support spectrum. ARU has been named as one of the Top 10 mainstream universities in the country for graduate employment, and fifth in the country for employment and further study, in the Graduate Outcomes Survey 2020. We are proud of our diverse student body and our vibrant learning community and, as an institution, we are committed to transforming lives, promoting economic development and tackling social inequalities.
ARU has been chosen as the academic partner to deliver a University in Peterborough. ARU Peterborough, with long term investments approaching £100 million and delivered in partnership with the Mayoral Authority of Cambridgeshire and Peterborough and Peterborough City Council, will provide transformational and inclusive higher education for the city and region. We have ambitious aims to build a wide portfolio of courses attracting 12,500 students by 2030.
https://aru.ac.uk/peterborough
About the Role:
We are looking for an experienced supervisor to jointly supervise the Student Support Adviser team at ARU Peterborough. The post-holder will supervise provision of frontline student support, delivering excellent customer service and motivating the team to ensure continuous improvement and development of services. You will plan rotas for the effective delivery of services across all communication channels, including on-site helpdesks and remote support services (telephone, chat etc) and manage the delivery of administrative work.
You will have a degree or be part qualified in a relevant professional qualification at degree level or demonstrate an appropriate level of experience and evidence of CPD relevant to the role. It is important that you have significant experience of working in a customer service environment and experience of supervising staff and administrative work. You must be able to demonstrate team leadership skills and be able to plan, organise and prioritise team workload.
Informal enquiries can be made to Paul Berry, Student and Library Services campus manager (Peterborough) at paul.berry@aru.ac.uk
Find out more about working with us and how we recruit.
Interviews to held on Tuesday 7th January at University House Peterborough
We have an agile working culture and offer an extensive range of benefits including a generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details.
We are committed to safeguarding and promoting welfare of our staff and students and expect all staff to share this commitment.
We value diversity at ARU and welcome applications from all sections of the community.
Committed to being inclusive and open to flexible working.
We have a responsibility to ensure that all employees are eligible to live and work in the UK.
In accordance with the UK Government’s immigration points-based system, this post does not meet the characteristics of a skilled job including salary criteria to be eligible for sponsorship under the Skilled Worker Route.
We reserve the right to close this vacancy once we have received sufficient applications.
Guidance Notes:
For a list of key requirements, please download the Job Description and Person Specification above. To apply for this role please demonstrate how your skills and experience match the criteria in the person specification.